Lennie Johns
anahi.kemmer16@hotmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 90987232Birthday gift not received | Lennie Johns |  Kip Schroeder IV | May 8, 2026, 7:28 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 66454095Order arrived damaged | Lennie Johns | Kip Schroeder IV | Jan 30, 2026, 12:43 PM |
| 2/5 | Bring back the discontinued matte foundation line. | 97002132Allergic reaction concern | Lennie Johns |  Vilma Gusikowski | Jan 26, 2026, 2:26 PM |
| 3/5 | Better packaging — less plastic. | 54403728App crashes at checkout | Lennie Johns | Vilma Gusikowski | Dec 30, 2025, 10:47 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 21622406Foundation match help | Lennie Johns |  Julie Hodkiewicz | Nov 23, 2025, 11:02 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 16551433Item authenticity concern | Lennie Johns |  Oscar O'Hara | Oct 18, 2025, 12:54 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 99294829Lost package follow-up | Lennie Johns |  Steve O'Conner | Oct 14, 2025, 4:15 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 95840373Cancel order request | Lennie Johns |  Tommy Kuvalis | Jul 11, 2025, 3:50 AM |
| 5/5 | Got my Insider perks set up in under a minute. | 64801910Gift card balance question | Lennie Johns |  Mr. Eliza Gerhold IV | Jul 4, 2025, 9:37 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 07546892Cancel subscription / Auto-replenish | Lennie Johns |  Amely Pacocha | Jun 25, 2025, 2:17 AM |