Mr. Rufus Will I
devyn64@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 19132013Cancel order request | Mr. Rufus Will I |  Chaz Renner | May 22, 2026, 6:38 AM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 18566035Restock alert for backorder | Mr. Rufus Will I |  Tommy Kuvalis | Apr 26, 2026, 7:37 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 08427815Item authenticity concern | Mr. Rufus Will I | Tommy Kuvalis | Apr 24, 2026, 8:59 AM |
| 9/11 | Already referred three friends. They all love it too. | 75425227Where is my order? | Mr. Rufus Will I |  Dr. Mandy McLaughlin | Apr 17, 2026, 2:47 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 36057787BOPIS pickup not ready | Mr. Rufus Will I |  Mr. Eliza Gerhold IV | Apr 13, 2026, 6:15 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 97714085Influencer code not working | Mr. Rufus Will I | Tommy Kuvalis | Mar 25, 2026, 10:57 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 09080582Missing samples in order | Mr. Rufus Will I |  Amely Pacocha | Jan 28, 2026, 1:59 AM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 93996931Loyalty points not posting | Mr. Rufus Will I |  Steve O'Conner | Oct 24, 2025, 12:08 AM |
| 2/5 | Tried to charge me a restocking fee on a product they sent in the wrong color. | 59316063Shipping cost question | Mr. Rufus Will I |  Faith Hilll | Oct 21, 2025, 6:10 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 07024596Restock alert for backorder | Mr. Rufus Will I |  Leonard Waters-Howell | Sep 27, 2025, 8:47 PM |
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 74252506Discount code not working | Mr. Rufus Will I |  Vilma Gusikowski | Aug 23, 2025, 12:16 PM |
| 5/5 | The app walked me through everything beautifully. Couldn't be easier. | 35952389Loyalty points not posting | Mr. Rufus Will I |  Mr. Lonie Hudson | Aug 15, 2025, 5:31 PM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 38923048Wrong shade sent | Mr. Rufus Will I | Mr. Eliza Gerhold IV | Aug 11, 2025, 11:07 AM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 11229580Item authenticity concern | Mr. Rufus Will I |  Mr. Cade Senger | Aug 4, 2025, 8:27 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 72267859Allergic reaction concern | Mr. Rufus Will I | Dr. Mandy McLaughlin | Jul 13, 2025, 6:01 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 02539515Birthday gift not received | Mr. Rufus Will I | Mr. Lonie Hudson | May 26, 2025, 3:13 AM |