Van O'Kon
joe.hettinger@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 19361846Cancel order request | Van O'Kon |  Dr. Mandy McLaughlin | Mar 16, 2026, 3:28 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 02001438Wholesale order question | Van O'Kon |  Ignatius Cummerata | Feb 28, 2026, 6:48 PM |
| 1/5 | Had to file a chargeback because customer service couldn't process my refund. | 18506710Influencer code not working | Van O'Kon |  Miss Amber Hintz Sr. | Feb 28, 2026, 9:30 AM |
| 3/5 | Add a recommend-based-on-what-I-own feature. | 88960073Gift card balance question | Van O'Kon |  Amely Pacocha | Jan 7, 2026, 4:21 AM |
| 3/5 | It worked. Nothing special, nothing bad. | 23143862Return after 30-day window | Van O'Kon |  Vilma Gusikowski | Dec 20, 2025, 5:30 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 22113127Address change after shipping | Van O'Kon |  Mr. Cade Senger | Nov 26, 2025, 6:19 PM |
| 5/5 | The app guided me to the right products without being pushy. | 77144516Missing samples in order | Van O'Kon |  Mr. Skyla Trantow | Nov 15, 2025, 11:44 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 83204004BOPIS order cancelled at store | Van O'Kon | Amely Pacocha | Sep 6, 2025, 8:12 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 53426782Wrong shade sent | Van O'Kon |  Faith Hilll | Sep 4, 2025, 9:27 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 95328647Cancel order request | Van O'Kon |  Lily Raynor | Aug 25, 2025, 4:36 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 78159352Address change after shipping | Van O'Kon |  Eula McKenzie | Aug 1, 2025, 5:24 AM |
| 9/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 00855080Cancel subscription / Auto-replenish | Van O'Kon | Ignatius Cummerata | Jul 19, 2025, 6:17 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 17015571Shipping cost question | Van O'Kon | Lily Raynor | Jul 18, 2025, 11:33 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 16448028Pro discount enrollment | Van O'Kon |  Oscar O'Hara | Jul 9, 2025, 9:36 AM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 87838900Price match request | Van O'Kon | Faith Hilll | Jul 4, 2025, 9:15 PM |
| 3/5 | Had to provide proof of purchase three different ways. | 11824153Where is my order? | Van O'Kon |  Garth Dooley | Jun 5, 2025, 3:26 PM |