Van O'Kon
joe.hettinger@yahoo.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18570234 | App crashes at checkout | Solved | Normal | Van O'Kon | — |  Eula McKenzie | — | 5h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 40714736 | Return after 30-day window | Solved | Normal | Van O'Kon | — |  Tommy Kuvalis | Chat | influencerappbopis | 8h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - |
| 27884461 | Missing items in shipment | Open | Normal | Van O'Kon | — |  Darryl Jacobi | returns | - | —Skipped | — | — | — | Apr 3, 2026 | - | |
| 16419969 | BOPIS pickup not ready | Solved | Low | Van O'Kon | — |  Mr. Skyla Trantow | gift-card | 5h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 44209481 | Order arrived damaged | Closed | High | Van O'Kon | — |  Faith Hilll | gift-card | 9d 8h | ○Sent, no reply | — | — | — | Mar 27, 2026 | Apr 7, 2026 | |
| 19361846 | Cancel order request | Closed | Urgent | Van O'Kon | — |  Dr. Mandy McLaughlin | Chat | app | 1d 7h | ●Responded | 1/5 | — | — | Mar 13, 2026 | Mar 16, 2026 |
| 02001438 | Wholesale order question | Solved | Urgent | Van O'Kon | — |  Ignatius Cummerata | Chat | gift-cardsamples | 16h | ●Responded | 4/5 | — | — | Feb 26, 2026 | - |
| 18506710 | Influencer code not working | Solved | Low | Van O'Kon | — |  Miss Amber Hintz Sr. | Chat | bopisrefund | 3d 17h | ●Responded | 1/5 | — | — | Feb 23, 2026 | - |
| 22794780 | Where is my order? | Closed | Normal | Van O'Kon | — | Darryl Jacobi | wholesale | 2d 13h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 23, 2026 | |
| 89584077 | Order arrived damaged | Solved | Normal | Van O'Kon | — |  Steve O'Conner | shade-matchsamplesapp | 10d | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |
| 25957958 | Item authenticity concern | Solved | Low | Van O'Kon | — | Steve O'Conner | refundvip | 8h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | |
| 88960073 | Gift card balance question | Solved | Normal | Van O'Kon | — |  Amely Pacocha | bopisvipinfluencer | 4h | ●Responded | 3/5 | — | — | Jan 5, 2026 | - | |
| 42524627 | Wrong shade sent | Solved | Low | Van O'Kon | — |  Leonard Waters-Howell | samples | 5h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - | |
| 48671993 | Insider tier issue | Solved | Normal | Van O'Kon | — |  Mr. Lonie Hudson | Chat | shippingbopisloyalty | 10h | ⊘Not fired | — | — | — | Dec 26, 2025 | - |
| 23143862 | Return after 30-day window | Closed | Low | Van O'Kon | — |  Vilma Gusikowski | fragranceinfluencergift-card | 4h | ●Responded | 3/5 | — | — | Dec 18, 2025 | Dec 23, 2025 | |
| 15043305 | Loyalty points not posting | Pending | Normal | Van O'Kon | — |  Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 22113127 | Address change after shipping | Solved | Normal | Van O'Kon | — |  Mr. Cade Senger | vipreturns | 1h | ●Responded | 5/5 | — | — | Nov 26, 2025 | - | |
| 39673815 | App login problem | Closed | Urgent | Van O'Kon | — |  Lily Raynor | refund | 12h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 26, 2025 | |
| 77144516 | Missing samples in order | Solved | Normal | Van O'Kon | — | Mr. Skyla Trantow | fragrance | 4h | ●Responded | 5/5 | — | — | Nov 14, 2025 | - | |
| 06055813 | Insider tier issue | Pending | Normal | Van O'Kon | — | Dr. Mandy McLaughlin | appfragrance | - | —Skipped | — | — | — | Nov 12, 2025 | - | |
| 07136531 | App crashes at checkout | Solved | Normal | Van O'Kon | — |  Julie Hodkiewicz | shade-matchdamagedsamples | 2d 13h | ○Sent, no reply | — | — | — | Oct 17, 2025 | - | |
| 83204004 | BOPIS order cancelled at store | Solved | Normal | Van O'Kon | — | Amely Pacocha | samplesbopisapp | 22h | ●Responded | 5/5 | — | — | Sep 4, 2025 | - | |
| 53426782 | Wrong shade sent | Solved | Normal | Van O'Kon | — | Faith Hilll | bopisshade-match | 5h | ●Responded | 4/5 | — | — | Sep 2, 2025 | - | |
| 95328647 | Cancel order request | Solved | Normal | Van O'Kon | — | Lily Raynor | wholesaleloyaltybopis | 1h | ●Responded | 5/5 | — | — | Aug 24, 2025 | - | |
| 67794420 | Insider tier issue | Closed | Normal | Van O'Kon | — | Lily Raynor | shade-match | 4h | ○Sent, no reply | — | — | — | Aug 22, 2025 | Aug 25, 2025 | |
| 52942518 | Wrong shade sent | Pending | Normal | Van O'Kon | — | Mr. Skyla Trantow | influencerrefundgift-card | - | —Skipped | — | — | — | Aug 20, 2025 | - | |
| 95002851 | Question about product ingredients | Solved | Normal | Van O'Kon | — | Mr. Eliza Gerhold IV | Phone | shippingbopis | 5h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - |
| 73063692 | Wrong shade sent | Solved | Normal | Van O'Kon | — | Dr. Mandy McLaughlin | — | 6h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 78159352 | Address change after shipping | Solved | Normal | Van O'Kon | — | Eula McKenzie | — | 3h | ●Responded | 5/5 | — | — | Jul 31, 2025 | - | |
| 00855080 | Cancel subscription / Auto-replenish | Closed | High | Van O'Kon | — | Ignatius Cummerata | gift-cardappvip | 18h | ●Responded | 9/11 | — | — | Jul 18, 2025 | Jul 20, 2025 | |
| 68619754 | Store experience feedback | Solved | Low | Van O'Kon | — | Vilma Gusikowski | influencerappgift-card | 6h | ○Sent, no reply | — | — | — | Jul 15, 2025 | - | |
| 17015571 | Shipping cost question | Solved | Low | Van O'Kon | — | Lily Raynor | appshippingshade-match | 3d | ●Responded | 3/5 | — | — | Jul 14, 2025 | - | |
| 16448028 | Pro discount enrollment | Solved | Low | Van O'Kon | — |  Oscar O'Hara | Chat | samplesdamagedloyalty | 5h | ●Responded | 4/5 | — | — | Jul 8, 2025 | - |
| 87838900 | Price match request | Solved | Normal | Van O'Kon | — | Faith Hilll | influencervipreturns | 5h | ●Responded | 3/5 | — | — | Jul 4, 2025 | - | |
| 20961383 | App crashes at checkout | Solved | Low | Van O'Kon | — | Faith Hilll | damagedapp | 2d 11h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - | |
| 29652502 | Cancel order request | Closed | Normal | Van O'Kon | — | Ignatius Cummerata | wholesaleapployalty | 4h | ○Sent, no reply | — | — | — | Jun 17, 2025 | Jun 21, 2025 | |
| 77129547 | BOPIS pickup not ready | Solved | Normal | Van O'Kon | — | Leonard Waters-Howell | returns | 8d 9h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 11824153 | Where is my order? | Solved | Normal | Van O'Kon | — |  Garth Dooley | vip | 6h | ●Responded | 3/5 | — | — | Jun 4, 2025 | - | |
| 60441174 | App login problem | Solved | Low | Van O'Kon | — | Leonard Waters-Howell | Chat | viprefundshipping | 1d 11h | ⊘Not fired | — | — | — | May 27, 2025 | - |
| 59109679 | Pro discount enrollment | Closed | High | Van O'Kon | — | Faith Hilll | Chat | — | 2d 12h | ⊘Not fired | — | — | — | May 26, 2025 | Jun 2, 2025 |