Mrs. Chelsea Grant
lucille_smith47@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 64493754Lost package follow-up | Mrs. Chelsea Grant |  Leonard Waters-Howell | May 16, 2026, 7:37 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 01302272Order arrived damaged | Mrs. Chelsea Grant |  Faith Hilll | May 3, 2026, 8:07 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 88124145App login problem | Mrs. Chelsea Grant |  Oscar O'Hara | Mar 31, 2026, 12:59 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 30939016Question about product ingredients | Mrs. Chelsea Grant |  Darryl Jacobi | Mar 8, 2026, 7:43 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 18241239Foundation match help | Mrs. Chelsea Grant |  Mr. Lonie Hudson | Feb 27, 2026, 8:27 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 78096468Cancel subscription / Auto-replenish | Mrs. Chelsea Grant |  Eula McKenzie | Jan 15, 2026, 10:20 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 98150411App crashes at checkout | Mrs. Chelsea Grant |  Mr. Cade Senger | Jan 12, 2026, 8:55 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 38676091App crashes at checkout | Mrs. Chelsea Grant | Mr. Lonie Hudson | Dec 28, 2025, 2:10 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 85751644Insider tier issue | Mrs. Chelsea Grant | Mr. Lonie Hudson | Dec 17, 2025, 6:19 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 14241536Wrong shade sent | Mrs. Chelsea Grant | Leonard Waters-Howell | Dec 5, 2025, 6:14 PM |
| 5/5 | Faster shipping would make me shop here exclusively. | 90200821Store experience feedback | Mrs. Chelsea Grant | Darryl Jacobi | Nov 3, 2025, 1:43 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 99594318Influencer code not working | Mrs. Chelsea Grant |  Chaz Renner | Oct 11, 2025, 2:56 AM |
| 7/11 | Decent enough. The app has bugs sometimes. | 42615711Question about product ingredients | Mrs. Chelsea Grant | Darryl Jacobi | Aug 29, 2025, 9:10 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 45796079Shipping cost question | Mrs. Chelsea Grant | Faith Hilll | Jul 22, 2025, 1:14 PM |
| 10/11 | The selection, the service, the app — all top tier. | 42674477Refund not received | Mrs. Chelsea Grant |  Katrina Johns | Jul 7, 2025, 1:07 AM |