Terrence Baumbach
jill.erdman-weimann46@hotmail.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | Quality of CS team has dropped. Used to be great. | 44785189Where is my order? | Terrence Baumbach |  Jacklyn Dare | May 11, 2026, 4:08 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 03270704Shipping cost question | Terrence Baumbach |  Yazmin Jast | Mar 30, 2026, 10:38 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 92860632Missing samples in order | Terrence Baumbach |  Mr. Cade Senger | Jan 22, 2026, 10:16 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 42367159Klarna / Afterpay split issue | Terrence Baumbach | Mr. Cade Senger | Jan 10, 2026, 1:25 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 23026722Shipping cost question | Terrence Baumbach |  Miss Amber Hintz Sr. | Dec 22, 2025, 10:01 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 13496970Address change after shipping | Terrence Baumbach |  Mr. Skyla Trantow | Nov 12, 2025, 11:17 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 66747821Restock alert for backorder | Terrence Baumbach |  Kaela Friesen | Nov 11, 2025, 8:45 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 80988154Klarna / Afterpay split issue | Terrence Baumbach |  Leonard Waters-Howell | Nov 7, 2025, 7:58 AM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 75619632Restock alert for backorder | Terrence Baumbach |  Chaz Renner | Sep 4, 2025, 4:05 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 35421856Where is my order? | Terrence Baumbach | Leonard Waters-Howell | Jul 17, 2025, 9:52 PM |