Patty Pacocha
kacie55@hotmail.com
Showing 1 - 18 of 18
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 65520473Where is my order? | Patty Pacocha |  Mr. Eliza Gerhold IV | May 13, 2026, 1:49 AM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 40753493Cancel order request | Patty Pacocha | Mr. Eliza Gerhold IV | Apr 1, 2026, 12:25 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 06604255App login problem | Patty Pacocha |  Steve O'Conner | Mar 1, 2026, 1:19 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 28946163App crashes at checkout | Patty Pacocha |  Dr. Mandy McLaughlin | Feb 6, 2026, 2:12 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 34852691Lost package follow-up | Patty Pacocha |  Vilma Gusikowski | Feb 5, 2026, 8:19 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 78961421Item authenticity concern | Patty Pacocha |  Katrina Johns | Feb 3, 2026, 3:13 AM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 85292175Loyalty points not posting | Patty Pacocha |  Julie Hodkiewicz | Jan 31, 2026, 2:22 AM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 32683059Order arrived damaged | Patty Pacocha |  Yazmin Jast | Jan 23, 2026, 7:17 AM |
| 2/5 | Promised a callback that never came. | 86562172Birthday gift not received | Patty Pacocha |  Chaz Renner | Jan 17, 2026, 12:27 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 79781044Influencer code not working | Patty Pacocha | Steve O'Conner | Dec 28, 2025, 7:15 AM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 88727234Wrong shade sent | Patty Pacocha |  Kaela Friesen | Dec 20, 2025, 11:15 PM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 51863394Discount code not working | Patty Pacocha |  Mr. Cade Senger | Dec 5, 2025, 10:09 PM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 82110550Price match request | Patty Pacocha | Katrina Johns | Aug 10, 2025, 6:29 PM |
| 7/11 | I shop here for some categories, not others. | 39025267BOPIS pickup not ready | Patty Pacocha |  Oscar O'Hara | Jul 16, 2025, 5:44 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 74597016Address change after shipping | Patty Pacocha |  Faith Hilll | Jul 7, 2025, 3:59 AM |
| 10/11 | The selection, the service, the app — all top tier. | 93609647Klarna / Afterpay split issue | Patty Pacocha | Mr. Eliza Gerhold IV | Jun 15, 2025, 11:59 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 31132487Missing items in shipment | Patty Pacocha | Mr. Cade Senger | Jun 11, 2025, 5:48 PM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 06384042Allergic reaction concern | Patty Pacocha | Faith Hilll | May 28, 2025, 11:59 AM |