Tim Hand
sandy_armstrong@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 96429573App login problem | Tim Hand |  Eula McKenzie | May 9, 2026, 6:45 PM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 03384550Missing samples in order | Tim Hand |  Tommy Kuvalis | May 4, 2026, 3:13 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 52574040Cancel subscription / Auto-replenish | Tim Hand |  Katrina Johns | Apr 28, 2026, 3:11 PM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 61625862BOPIS pickup not ready | Tim Hand | Katrina Johns | Feb 18, 2026, 8:16 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 56289767Refund not received | Tim Hand | Tommy Kuvalis | Jan 21, 2026, 10:10 AM |
| 4/11 | Won't recommend until the basics are fixed. | 56748516Cancel order request | Tim Hand |  Mr. Cade Senger | Nov 30, 2025, 3:25 PM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 25745839Missing samples in order | Tim Hand |  Jacklyn Dare | Nov 14, 2025, 10:42 PM |
| 5/5 | Amazing service! Sara helped me find the perfect foundation match over chat. | 50700651Restock alert for backorder | Tim Hand |  Lily Raynor | Aug 25, 2025, 5:21 AM |
| 1/11 | Won't recommend until the basics are fixed. | 95058433Allergic reaction concern | Tim Hand |  Faith Hilll | Aug 20, 2025, 1:55 PM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 70926200Return after 30-day window | Tim Hand | Mr. Cade Senger | Jul 11, 2025, 9:32 PM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 01726756Missing items in shipment | Tim Hand |  Chaz Renner | Jun 7, 2025, 12:00 AM |