Marcelo Zemlak
jessica.rutherford@yahoo.com
Showing 1 - 10 of 10
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 71142997Question about product ingredients | Marcelo Zemlak |  Dr. Mandy McLaughlin | May 3, 2026, 4:09 AM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 94196108BOPIS pickup not ready | Marcelo Zemlak |  Miss Amber Hintz Sr. | Apr 27, 2026, 7:04 AM |
| 7/11 | The Insider program is okay. Not as good as some competitors. | 59554323Address change after shipping | Marcelo Zemlak | Miss Amber Hintz Sr. | Jan 29, 2026, 7:27 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 41930098Item authenticity concern | Marcelo Zemlak |  Mr. Eliza Gerhold IV | Dec 19, 2025, 11:59 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 49065505Gift card balance question | Marcelo Zemlak |  Darryl Jacobi | Dec 4, 2025, 6:30 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 86362162Insider tier issue | Marcelo Zemlak |  Yazmin Jast | Nov 12, 2025, 6:58 AM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 27264537App crashes at checkout | Marcelo Zemlak |  Kaela Friesen | Nov 11, 2025, 12:59 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 02324083Cancel subscription / Auto-replenish | Marcelo Zemlak |  Jacklyn Dare | Oct 29, 2025, 11:20 AM |
| 4/5 | Honestly love the brand but the app needs a real overhaul. | 60393160Shipping cost question | Marcelo Zemlak |  Garth Dooley | Oct 3, 2025, 4:38 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 05351656Cancel subscription / Auto-replenish | Marcelo Zemlak | Kaela Friesen | Jun 23, 2025, 1:18 PM |