Franklin Heller
darrin_herman31@yahoo.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Quick resolution, only had to enter the order number twice. | 21757544Gift card balance question | Franklin Heller |  Mr. Cade Senger | Apr 25, 2026, 12:25 AM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 71374800Where is my order? | Franklin Heller |  Kaela Friesen | Mar 10, 2026, 7:33 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 20882820Where is my order? | Franklin Heller |  Faith Hilll | Feb 25, 2026, 10:19 PM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 24602572App login problem | Franklin Heller |  Eula McKenzie | Jan 31, 2026, 6:50 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 73803765Where is my order? | Franklin Heller | Faith Hilll | Jan 27, 2026, 2:54 PM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 94458885Return after 30-day window | Franklin Heller |  Ignatius Cummerata | Dec 22, 2025, 11:33 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 53208761Wholesale order question | Franklin Heller |  Steve O'Conner | Dec 21, 2025, 1:07 PM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 88678359Cancel order request | Franklin Heller | Ignatius Cummerata | Nov 16, 2025, 7:19 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 41487297Question about product ingredients | Franklin Heller |  Katrina Johns | Sep 18, 2025, 3:24 AM |
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 30558730Gift card balance question | Franklin Heller | Faith Hilll | Jul 18, 2025, 3:54 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 23525814Discount code not working | Franklin Heller |  Kip Schroeder IV | May 24, 2025, 12:52 PM |