Franklin Heller
darrin_herman31@yahoo.com
Showing 1 - 34 of 34
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61301802 | Wrong shade sent | Solved | Normal | Franklin Heller | — |  Oscar O'Hara | appdamaged | 12h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 22118929 | Missing samples in order | Pending | Normal | Franklin Heller | — |  Julie Hodkiewicz | fragrance | - | —Skipped | — | — | — | Apr 30, 2026 | - | |
| 21757544 | Gift card balance question | Solved | Low | Franklin Heller | — |  Mr. Cade Senger | Chat | wholesaleshade-match | 1d 22h | ●Responded | 4/5 | — | — | Apr 21, 2026 | - |
| 78199429 | Insider tier issue | Pending | Low | Franklin Heller | — |  Dr. Mandy McLaughlin | influencerbopisshipping | - | —Skipped | — | — | — | Apr 9, 2026 | - | |
| 26010907 | Wrong shade sent | Solved | High | Franklin Heller | — |  Vilma Gusikowski | — | 4h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 71374800 | Where is my order? | Solved | Normal | Franklin Heller | — |  Kaela Friesen | Chat | returnsvipwholesale | 2h | ●Responded | 5/5 | — | — | Mar 9, 2026 | - |
| 51980286 | Where is my order? | Solved | Normal | Franklin Heller | — |  Steve O'Conner | Social | — | 1h | ⊘Not fired | — | — | — | Feb 26, 2026 | - |
| 20882820 | Where is my order? | Solved | Urgent | Franklin Heller | — |  Faith Hilll | damaged | 17h | ●Responded | 5/5 | — | — | Feb 23, 2026 | - | |
| 59419414 | Question about product ingredients | Solved | Normal | Franklin Heller | — |  Darryl Jacobi | Chat | influencerdamagedwholesale | 2d 2h | ○Sent, no reply | — | — | — | Feb 1, 2026 | - |
| 82556654 | Lost package follow-up | Pending | Low | Franklin Heller | — |  Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 24602572 | App login problem | Closed | Normal | Franklin Heller | — | Eula McKenzie | wholesalebopisshade-match | 5h | ●Responded | 1/5 | — | — | Jan 29, 2026 | Feb 4, 2026 | |
| 17184851 | Where is my order? | Closed | Normal | Franklin Heller | — |  Lily Raynor | samplesappinfluencer | 3h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Feb 2, 2026 | |
| 73803765 | Where is my order? | Solved | Normal | Franklin Heller | — | Faith Hilll | Chat | samplesvip | 1h | ●Responded | 4/5 | — | — | Jan 25, 2026 | - |
| 16044939 | Discount code not working | Solved | Normal | Franklin Heller | — | Vilma Gusikowski | — | 2h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - | |
| 62067937 | Return after 30-day window | Solved | Normal | Franklin Heller | — |  Mr. Skyla Trantow | shippingvip | 4h | ○Sent, no reply | — | — | — | Jan 14, 2026 | - | |
| 36177041 | Shipping cost question | Solved | Normal | Franklin Heller | — | Darryl Jacobi | app | 4h | ⊘Not fired | — | — | — | Dec 29, 2025 | - | |
| 26913271 | Restock alert for backorder | Closed | High | Franklin Heller | — | Steve O'Conner | Chat | — | 5h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Dec 27, 2025 |
| 94458885 | Return after 30-day window | Solved | Normal | Franklin Heller | — |  Ignatius Cummerata | — | 20h | ●Responded | 2/5 | — | — | Dec 21, 2025 | - | |
| 53208761 | Wholesale order question | Closed | Normal | Franklin Heller | — | Steve O'Conner | shade-match | 14h | ●Responded | 5/5 | — | — | Dec 19, 2025 | Dec 27, 2025 | |
| 90490224 | Restock alert for backorder | Closed | High | Franklin Heller | — |  Garth Dooley | Chat | gift-cardappshipping | 20h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 3, 2025 |
| 68798884 | Foundation match help | Closed | Normal | Franklin Heller | — | Darryl Jacobi | loyaltywholesalereturns | 6d 6h | ○Sent, no reply | — | — | — | Nov 25, 2025 | Dec 8, 2025 | |
| 08745601 | Restock alert for backorder | Solved | High | Franklin Heller | — | Dr. Mandy McLaughlin | Chat | influencerreturnsbopis | 9h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - |
| 88678359 | Cancel order request | Closed | Normal | Franklin Heller | — | Ignatius Cummerata | shippingappshade-match | 23h | ●Responded | 4/5 | — | — | Nov 15, 2025 | Nov 23, 2025 | |
| 41487297 | Question about product ingredients | Solved | Normal | Franklin Heller | — |  Katrina Johns | loyalty | 1d | ●Responded | 4/5 | — | — | Sep 16, 2025 | - | |
| 43576447 | BOPIS order cancelled at store | Closed | Normal | Franklin Heller | — | Dr. Mandy McLaughlin | Chat | returnssamplesdamaged | 1d 17h | ○Sent, no reply | — | — | — | Sep 13, 2025 | Sep 22, 2025 |
| 96066969 | Missing samples in order | Closed | Normal | Franklin Heller | — | Mr. Cade Senger | — | 6h | ⊘Not fired | — | — | — | Aug 28, 2025 | Sep 2, 2025 | |
| 38874106 | BOPIS pickup not ready | Solved | Normal | Franklin Heller | — | Katrina Johns | vipdamagedshipping | 5h | ⊘Not fired | — | — | — | Aug 21, 2025 | - | |
| 77068636 | Birthday gift not received | Solved | High | Franklin Heller | — | Dr. Mandy McLaughlin | Chat | loyalty | 4h | ⊘Not fired | — | — | — | Aug 15, 2025 | - |
| 10781970 | Missing samples in order | Solved | High | Franklin Heller | — |  Tommy Kuvalis | vipgift-card | 3d 4h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |
| 18413052 | Influencer code not working | Closed | Normal | Franklin Heller | — | Tommy Kuvalis | refundloyaltyshade-match | 1h | ○Sent, no reply | — | — | — | Jul 18, 2025 | Jul 25, 2025 | |
| 30558730 | Gift card balance question | Solved | Normal | Franklin Heller | — | Faith Hilll | — | 3h | ●Responded | 10/11 | — | — | Jul 16, 2025 | - | |
| 49816130 | Shipping cost question | Solved | Low | Franklin Heller | — | Lily Raynor | — | 1d 18h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 66804966 | Klarna / Afterpay split issue | Solved | Normal | Franklin Heller | — |  Kip Schroeder IV | shippingloyaltygift-card | 5h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 23525814 | Discount code not working | Solved | High | Franklin Heller | — | Kip Schroeder IV | Phone | appfragranceshipping | 16h | ●Responded | 10/11 | — | — | May 23, 2025 | - |