Byron O'Keefe
lyle_fay61@hotmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 47652925Wrong shade sent | Byron O'Keefe |  Steve O'Conner | May 23, 2026, 6:44 AM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 28187659Order arrived damaged | Byron O'Keefe |  Jacklyn Dare | Apr 8, 2026, 1:16 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 91261312Insider tier issue | Byron O'Keefe |  Tommy Kuvalis | Mar 1, 2026, 2:23 AM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 74070016Wholesale order question | Byron O'Keefe |  Garth Dooley | Feb 25, 2026, 5:38 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 90758419Return after 30-day window | Byron O'Keefe |  Mr. Skyla Trantow | Dec 6, 2025, 1:10 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 42174031Insider tier issue | Byron O'Keefe |  Leonard Waters-Howell | Nov 4, 2025, 9:39 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 88419535Pro discount enrollment | Byron O'Keefe | Mr. Skyla Trantow | Oct 25, 2025, 10:14 PM |
| 1/5 | Had to file a chargeback because customer service couldn't process my refund. | 94988941Refund not received | Byron O'Keefe |  Lily Raynor | Sep 24, 2025, 1:33 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 34242096Klarna / Afterpay split issue | Byron O'Keefe |  Chaz Renner | Sep 19, 2025, 6:55 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 56215830Store experience feedback | Byron O'Keefe | Jacklyn Dare | Aug 31, 2025, 6:51 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 04342910Price match request | Byron O'Keefe |  Katrina Johns | Aug 28, 2025, 8:35 AM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 13424785Loyalty points not posting | Byron O'Keefe | Chaz Renner | Jul 3, 2025, 10:38 PM |
| 4/5 | Smaller sample sizes that aren't single-use. | 78207476Influencer code not working | Byron O'Keefe |  Faith Hilll | Jul 1, 2025, 9:28 AM |