Emiliano Wiegand
ezra_heathcote25@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 18829020Refund not received | Emiliano Wiegand |  Julie Hodkiewicz | May 17, 2026, 1:40 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 25908148Address change after shipping | Emiliano Wiegand |  Oscar O'Hara | May 17, 2026, 6:02 AM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 16044398Store experience feedback | Emiliano Wiegand |  Leonard Waters-Howell | Apr 24, 2026, 9:34 PM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 22679265Wrong shade sent | Emiliano Wiegand |  Mr. Eliza Gerhold IV | Mar 27, 2026, 12:25 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 86884137BOPIS pickup not ready | Emiliano Wiegand |  Steve O'Conner | Mar 6, 2026, 10:19 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 60647977Missing samples in order | Emiliano Wiegand |  Tommy Kuvalis | Mar 3, 2026, 10:39 PM |
| 4/5 | Mostly painless. Wish the BOPIS confirmation email had come faster. | 37864915BOPIS pickup not ready | Emiliano Wiegand | Mr. Eliza Gerhold IV | Jan 18, 2026, 4:08 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 97495422Order arrived damaged | Emiliano Wiegand |  Mr. Skyla Trantow | Sep 28, 2025, 6:49 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 81042266Wrong shade sent | Emiliano Wiegand | Steve O'Conner | Sep 13, 2025, 8:45 PM |
| 2/5 | Agent didn't actually solve the issue, just told me to wait. | 84641920Influencer code not working | Emiliano Wiegand |  Darryl Jacobi | Jul 4, 2025, 2:54 PM |
| 5/5 | Such a delightful first impression. Already shopping. | 42978236Address change after shipping | Emiliano Wiegand |  Kip Schroeder IV | Jun 13, 2025, 3:05 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 59230936Restock alert for backorder | Emiliano Wiegand | Mr. Eliza Gerhold IV | Jun 11, 2025, 5:59 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 03478977Item authenticity concern | Emiliano Wiegand |  Mr. Cade Senger | May 31, 2025, 6:28 AM |