Hugh O'Hara
beatrice_champlin@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 56480954Shipping cost question | Hugh O'Hara |  Tommy Kuvalis | May 7, 2026, 12:33 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 24288478Influencer code not working | Hugh O'Hara |  Miss Amber Hintz Sr. | Apr 2, 2026, 1:49 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 38743730Address change after shipping | Hugh O'Hara |  Leonard Waters-Howell | Mar 29, 2026, 6:49 PM |
| 4/5 | Got there in the end. The chat went in circles for a bit. | 50451548BOPIS pickup not ready | Hugh O'Hara |  Katrina Johns | Mar 27, 2026, 10:51 AM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 95501710Discount code not working | Hugh O'Hara |  Oscar O'Hara | Mar 7, 2026, 8:22 PM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 97593493Lost package follow-up | Hugh O'Hara |  Yazmin Jast | Feb 27, 2026, 11:20 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 54002002Shipping cost question | Hugh O'Hara | Tommy Kuvalis | Feb 11, 2026, 12:48 PM |
| 1/5 | Worst process I've experienced in retail. Will not come back. | 84281254Refund not received | Hugh O'Hara |  Mr. Skyla Trantow | Jan 9, 2026, 1:27 PM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 71528782Refund not received | Hugh O'Hara |  Dr. Mandy McLaughlin | Dec 17, 2025, 3:09 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 84454014Item authenticity concern | Hugh O'Hara |  Faith Hilll | Dec 9, 2025, 5:41 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 81112668Birthday gift not received | Hugh O'Hara | Oscar O'Hara | Nov 24, 2025, 4:51 AM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 64734555Cancel order request | Hugh O'Hara | Miss Amber Hintz Sr. | Oct 22, 2025, 2:41 AM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 31361692App crashes at checkout | Hugh O'Hara |  Amely Pacocha | Sep 25, 2025, 5:23 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 58459547Allergic reaction concern | Hugh O'Hara | Katrina Johns | Sep 25, 2025, 10:04 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 81101610Shipping cost question | Hugh O'Hara | Yazmin Jast | Jul 21, 2025, 10:06 AM |