Selina Hessel
patti30@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 58661652Address change after shipping | Selina Hessel |  Leonard Waters-Howell | May 12, 2026, 2:59 AM |
| 1/5 | I waited 45 minutes in chat queue just to be told they'd email me. | 84414889Lost package follow-up | Selina Hessel |  Tommy Kuvalis | May 10, 2026, 10:30 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 24495389App crashes at checkout | Selina Hessel |  Steve O'Conner | Feb 28, 2026, 5:13 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 61947502App crashes at checkout | Selina Hessel |  Kaela Friesen | Feb 15, 2026, 1:19 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 80791101Missing samples in order | Selina Hessel |  Amely Pacocha | Jan 23, 2026, 1:05 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 62349360Refund not received | Selina Hessel |  Katrina Johns | Dec 11, 2025, 11:45 AM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 70733505Restock alert for backorder | Selina Hessel |  Vilma Gusikowski | Dec 8, 2025, 6:07 AM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 79283902Missing items in shipment | Selina Hessel |  Faith Hilll | Dec 5, 2025, 6:57 AM |
| 5/5 | Onboarding was so smooth. Love the personalized routine builder. | 69727354Address change after shipping | Selina Hessel | Kaela Friesen | Nov 21, 2025, 8:42 AM |
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 46543560BOPIS pickup not ready | Selina Hessel |  Mr. Lonie Hudson | Oct 7, 2025, 6:14 PM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 39781488Item authenticity concern | Selina Hessel |  Dr. Mandy McLaughlin | Aug 9, 2025, 11:51 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 70985024App crashes at checkout | Selina Hessel |  Julie Hodkiewicz | Jul 4, 2025, 8:03 PM |