Selina Hessel
patti30@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58661652 | Address change after shipping | Solved | Low | Selina Hessel | — |  Leonard Waters-Howell | Chat | appsamplesdamaged | 1h | ●Responded | 3/5 | — | — | May 11, 2026 | - |
| 84414889 | Lost package follow-up | Solved | Low | Selina Hessel | — |  Tommy Kuvalis | samples | 8h | ●Responded | 1/5 | — | — | May 8, 2026 | - | |
| 61916426 | Influencer code not working | Closed | Normal | Selina Hessel | — |  Eula McKenzie | damaged | 6h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 4, 2026 | |
| 30261915 | BOPIS order cancelled at store | Pending | Low | Selina Hessel | — |  Mr. Skyla Trantow | gift-cardapp | - | —Skipped | — | — | — | Apr 12, 2026 | - | |
| 20973872 | Item authenticity concern | Pending | Normal | Selina Hessel | — | Mr. Skyla Trantow | Social | wholesalefragrance | - | —Skipped | — | — | — | Apr 7, 2026 | - |
| 11874287 | Restock alert for backorder | Open | Low | Selina Hessel | — | Tommy Kuvalis | fragrancedamagedapp | - | —Skipped | — | — | — | Apr 4, 2026 | - | |
| 84262413 | Missing items in shipment | Solved | High | Selina Hessel | — |  Lily Raynor | wholesale | 21h | ⊘Not fired | — | — | — | Mar 19, 2026 | - | |
| 24495389 | App crashes at checkout | Solved | Normal | Selina Hessel | — |  Steve O'Conner | — | 3h | ●Responded | 5/5 | — | — | Feb 27, 2026 | - | |
| 61947502 | App crashes at checkout | Solved | Low | Selina Hessel | — |  Kaela Friesen | Chat | wholesalebopisshade-match | 1h | ●Responded | 2/5 | — | — | Feb 14, 2026 | - |
| 86697057 | Foundation match help | Closed | Low | Selina Hessel | — |  Mr. Cade Senger | — | 4h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 5, 2026 | |
| 80791101 | Missing samples in order | Solved | Normal | Selina Hessel | — |  Amely Pacocha | influencerappreturns | 8h | ●Responded | 5/5 | — | — | Jan 22, 2026 | - | |
| 29831621 | BOPIS pickup not ready | Open | Low | Selina Hessel | — | Mr. Skyla Trantow | vip | - | —Skipped | — | — | — | Jan 18, 2026 | - | |
| 01053139 | Refund not received | Solved | Normal | Selina Hessel | — |  Darryl Jacobi | Chat | samplesvip | 8d 3h | ○Sent, no reply | — | — | — | Jan 17, 2026 | - |
| 03901280 | Foundation match help | Solved | Normal | Selina Hessel | — |  Miss Amber Hintz Sr. | Chat | — | 17h | ○Sent, no reply | — | — | — | Jan 15, 2026 | - |
| 08644530 | Influencer code not working | Closed | Normal | Selina Hessel | — | Eula McKenzie | Phone | returnsgift-card | 2h | ○Sent, no reply | — | — | — | Dec 8, 2025 | Dec 9, 2025 |
| 62349360 | Refund not received | Solved | Low | Selina Hessel | — |  Katrina Johns | shade-match | 22h | ●Responded | 4/5 | — | — | Dec 8, 2025 | - | |
| 70733505 | Restock alert for backorder | Closed | Normal | Selina Hessel | — |  Vilma Gusikowski | Chat | loyaltyshipping | 3h | ●Responded | 3/5 | — | — | Dec 7, 2025 | Dec 13, 2025 |
| 38624051 | Lost package follow-up | Solved | High | Selina Hessel | — |  Oscar O'Hara | returnsapprefund | 5h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - | |
| 79283902 | Missing items in shipment | Solved | Normal | Selina Hessel | — |  Faith Hilll | Chat | — | 3h | ●Responded | 5/5 | — | — | Dec 4, 2025 | - |
| 69727354 | Address change after shipping | Solved | Low | Selina Hessel | — | Kaela Friesen | Chat | — | 1h | ●Responded | 5/5 | — | — | Nov 19, 2025 | - |
| 50427997 | Missing samples in order | Pending | Low | Selina Hessel | — | Leonard Waters-Howell | Social | returnsvip | - | —Skipped | — | — | — | Nov 16, 2025 | - |
| 82357816 | Item authenticity concern | Solved | Normal | Selina Hessel | — | Eula McKenzie | Chat | bopisdamaged | 2d 8h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - |
| 80603920 | Foundation match help | Solved | Normal | Selina Hessel | — | Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 92036475 | Klarna / Afterpay split issue | Solved | Low | Selina Hessel | — | Oscar O'Hara | Chat | bopisloyalty | 22h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 46543560 | BOPIS pickup not ready | Closed | High | Selina Hessel | — |  Mr. Lonie Hudson | — | 4h | ●Responded | 2/5 | — | — | Oct 7, 2025 | Oct 13, 2025 | |
| 88556545 | Loyalty points not posting | Pending | Normal | Selina Hessel | — | Steve O'Conner | fragrancereturns | - | —Skipped | — | — | — | Oct 7, 2025 | - | |
| 95877583 | Price match request | Solved | High | Selina Hessel | — |  Chaz Renner | Phone | — | 1d 17h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - |
| 28949407 | Return after 30-day window | Solved | Low | Selina Hessel | — | Faith Hilll | shippingfragrance | 5h | ⊘Not fired | — | — | — | Aug 13, 2025 | - | |
| 39781488 | Item authenticity concern | Solved | Normal | Selina Hessel | — |  Dr. Mandy McLaughlin | Chat | samplesvip | 7d 11h | ●Responded | 2/5 | — | — | Aug 1, 2025 | - |
| 77755396 | Pro discount enrollment | Solved | High | Selina Hessel | — | Katrina Johns | refund | 5h | ⊘Not fired | — | — | — | Jul 25, 2025 | - | |
| 92730441 | Allergic reaction concern | Solved | Low | Selina Hessel | — | Amely Pacocha | Chat | wholesaleshade-match | 5h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - |
| 78744389 | Influencer code not working | Closed | Normal | Selina Hessel | — | Katrina Johns | Chat | — | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 15, 2025 |
| 16969558 | BOPIS pickup not ready | Closed | Low | Selina Hessel | — | Tommy Kuvalis | samples | 4h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 11, 2025 | |
| 70985024 | App crashes at checkout | Solved | Normal | Selina Hessel | — |  Julie Hodkiewicz | — | 1h | ●Responded | 10/11 | — | — | Jul 3, 2025 | - | |
| 96949441 | Wholesale order question | Closed | Low | Selina Hessel | — |  Jacklyn Dare | damaged | 2h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 3, 2025 | |
| 17210167 | Missing items in shipment | Closed | Normal | Selina Hessel | — | Steve O'Conner | Chat | samplesvip | 3h | ⊘Not fired | — | — | — | Jun 27, 2025 | Jul 4, 2025 |
| 65952473 | App login problem | Closed | Normal | Selina Hessel | — | Steve O'Conner | refund | 11h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 14, 2025 | |
| 33122141 | Foundation match help | Closed | Normal | Selina Hessel | — | Mr. Skyla Trantow | refundfragranceloyalty | 4h | ⊘Not fired | — | — | — | Jun 2, 2025 | Jun 5, 2025 | |
| 84139464 | Pro discount enrollment | Pending | Low | Selina Hessel | — | Oscar O'Hara | returnsshipping | - | —Skipped | — | — | — | May 27, 2025 | - |