Marlen Pacocha
glenda.parisian59@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Multiple screens, multiple agents. Could have been a one-click thing. | 02261573Wrong shade sent | Marlen Pacocha |  Faith Hilll | Apr 14, 2026, 7:41 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 96735411Order arrived damaged | Marlen Pacocha |  Kaela Friesen | Mar 25, 2026, 11:03 PM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 03705651Influencer code not working | Marlen Pacocha |  Eula McKenzie | Mar 18, 2026, 1:12 AM |
| 5/5 | First app open and I already feel like a VIP. Lovely. | 87919599Allergic reaction concern | Marlen Pacocha |  Katrina Johns | Feb 21, 2026, 2:52 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 74808420App login problem | Marlen Pacocha |  Chaz Renner | Dec 18, 2025, 4:21 AM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 51995928Return after 30-day window | Marlen Pacocha |  Dr. Mandy McLaughlin | Dec 3, 2025, 7:20 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 91594496Cancel subscription / Auto-replenish | Marlen Pacocha |  Yazmin Jast | Nov 24, 2025, 4:13 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 13266780Price match request | Marlen Pacocha | Yazmin Jast | Nov 18, 2025, 1:32 AM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 14214596Influencer code not working | Marlen Pacocha |  Mr. Cade Senger | Oct 15, 2025, 2:57 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 03469413Influencer code not working | Marlen Pacocha |  Tommy Kuvalis | Oct 8, 2025, 8:21 PM |
| 9/11 | The Elite tier perks are worth every dollar of lifetime spend. | 58421705Restock alert for backorder | Marlen Pacocha | Tommy Kuvalis | Sep 26, 2025, 10:08 PM |
| 2/5 | Integrate the wishlist with stock alerts. | 13307657App login problem | Marlen Pacocha |  Kip Schroeder IV | Aug 30, 2025, 11:37 PM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 31862717Gift card balance question | Marlen Pacocha |  Miss Amber Hintz Sr. | Aug 5, 2025, 7:30 PM |