Lorraine Carroll Jr.
kallie74@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 90663601Gift card balance question | Lorraine Carroll Jr. |  Leonard Waters-Howell | May 24, 2026, 6:25 PM |
| 10/11 | Big fan. Their customer service has saved me more than once. | 59708528Insider tier issue | Lorraine Carroll Jr. |  Vilma Gusikowski | May 9, 2026, 12:11 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 13480314Shipping cost question | Lorraine Carroll Jr. |  Katrina Johns | May 5, 2026, 1:20 PM |
| 1/11 | Pricing has crept up and the value isn't there anymore. | 28900692Return after 30-day window | Lorraine Carroll Jr. |  Julie Hodkiewicz | Apr 11, 2026, 10:14 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 12327872Restock alert for backorder | Lorraine Carroll Jr. | Katrina Johns | Feb 21, 2026, 5:02 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 60320888App crashes at checkout | Lorraine Carroll Jr. |  Chaz Renner | Feb 14, 2026, 8:55 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 23667566Allergic reaction concern | Lorraine Carroll Jr. |  Kaela Friesen | Jan 16, 2026, 10:15 AM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 88295961Price match request | Lorraine Carroll Jr. |  Tommy Kuvalis | Dec 22, 2025, 3:47 AM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 26771050BOPIS order cancelled at store | Lorraine Carroll Jr. | Tommy Kuvalis | Dec 1, 2025, 8:24 AM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 30884610Restock alert for backorder | Lorraine Carroll Jr. |  Mr. Eliza Gerhold IV | Sep 25, 2025, 5:51 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 90835952Wrong shade sent | Lorraine Carroll Jr. |  Mr. Cade Senger | Jul 19, 2025, 11:52 AM |