Ms. Lila Champlin
Verde Concierge·angie_stokes@verdeconcierge.io
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Easier returns from international addresses. | 26708064Where is my order? | Ms. Lila Champlin |  Kip Schroeder IV | May 12, 2026, 7:08 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 41483726Missing items in shipment | Ms. Lila Champlin |  Eula McKenzie | Apr 21, 2026, 1:48 PM |
| 5/5 | Refund landed in my account before I even closed the chat. Wild. | 39315989BOPIS order cancelled at store | Ms. Lila Champlin |  Mr. Cade Senger | Feb 8, 2026, 10:55 AM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 35691413App crashes at checkout | Ms. Lila Champlin |  Lily Raynor | Feb 3, 2026, 7:30 PM |
| 3/5 | Solved the problem after I had to repeat my issue twice. | 04796821Return after 30-day window | Ms. Lila Champlin |  Garth Dooley | Jan 7, 2026, 12:10 AM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 74354914Question about product ingredients | Ms. Lila Champlin | Kip Schroeder IV | Dec 25, 2025, 7:47 AM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 93694469Wrong shade sent | Ms. Lila Champlin |  Julie Hodkiewicz | Dec 7, 2025, 2:51 PM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 73096544Order arrived damaged | Ms. Lila Champlin |  Vilma Gusikowski | Oct 23, 2025, 1:06 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 38529110Pro discount enrollment | Ms. Lila Champlin | Mr. Cade Senger | Oct 21, 2025, 9:19 AM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 61402047Address change after shipping | Ms. Lila Champlin | Kip Schroeder IV | Oct 5, 2025, 12:40 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 96766883Allergic reaction concern | Ms. Lila Champlin |  Chaz Renner | Aug 31, 2025, 2:15 PM |
| 4/5 | Pleasant experience. App is great, website still a bit clunky on mobile. | 72017031Shipping cost question | Ms. Lila Champlin |  Oscar O'Hara | Jun 21, 2025, 7:23 AM |