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CustomersMrs. Dorothy Russel

Mrs. Dorothy Russel

anya.howell@yahoo.com
Tickets37Responses7
Showing 1 - 7 of 7
Rating
Comment
Ticket
Customer
Team member
Responded
4/5Good support, just the points didn't post automatically — had to ask.99916003Birthday gift not receivedMrs. Dorothy RusselMiss Amber Hintz Sr.May 10, 2026, 10:37 AM
9/11The brand range alone makes it worth it. Service makes it lifelong.46664172BOPIS order cancelled at storeMrs. Dorothy RusselEula McKenzieFeb 23, 2026, 3:39 AM
5/5Onboarding was so smooth. Love the personalized routine builder.44471776Store experience feedbackMrs. Dorothy RusselLily RaynorNov 22, 2025, 11:01 AM
1/11Customer service made me feel like I was being scammed for filing a return.03189965Order arrived damagedMrs. Dorothy RusselMr. Eliza Gerhold IVSep 12, 2025, 4:28 PM
7/11Decent enough. The app has bugs sometimes.21808896Influencer code not workingMrs. Dorothy RusselFaith HilllSep 3, 2025, 9:18 AM
4/11Customer service made me feel like I was being scammed for filing a return.50857570Return after 30-day windowMrs. Dorothy RusselIgnatius CummerataAug 10, 2025, 10:32 AM
4/5Liked it overall. The first push notification came too soon after signup.57642449Missing items in shipmentMrs. Dorothy RusselVilma GusikowskiJul 8, 2025, 8:42 AM
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Properties

Customer
Name
Mrs. Dorothy Russel
Email
anya.howell@yahoo.com
Loyalty tier
Elite
Company
—
Skin type
dry
Loyalty points
4,634
Lifetime spend
—
Last purchase
May 21, 2026
Skin tone
light-medium
Foundation shade
32P
Skin concerns
dullness
Allergies / restrictions
—
Favorite brands
Le Labo, Tatcha, Fenty Beauty, Sol de Janeiro
YTD spend
1,034
App installed
Yes
App last opened
May 6, 2026
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
320
Total orders
42
Preferred category
—
Tickets
Tickets
37
Last seen
May 21, 2026
Responses
Avg rating
4.86