Mrs. Dorothy Russel
anya.howell@yahoo.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18345687 | Cancel subscription / Auto-replenish | Closed | Normal | Mrs. Dorothy Russel | — |  Kaela Friesen | bopisrefundsamples | 5h | ○Sent, no reply | — | — | — | May 21, 2026 | May 23, 2026 | |
| 99916003 | Birthday gift not received | Solved | Normal | Mrs. Dorothy Russel | — |  Miss Amber Hintz Sr. | Chat | — | 1d 12h | ●Responded | 4/5 | — | — | May 7, 2026 | - |
| 55988735 | Question about product ingredients | Solved | Normal | Mrs. Dorothy Russel | — |  Vilma Gusikowski | appinfluencerbopis | 5h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |
| 20652878 | Lost package follow-up | Solved | Normal | Mrs. Dorothy Russel | — |  Yazmin Jast | Chat | loyaltysamples | 7h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - |
| 73754899 | Where is my order? | Solved | Normal | Mrs. Dorothy Russel | — |  Eula McKenzie | Chat | — | 3d 6h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - |
| 72553517 | Gift card balance question | Solved | Normal | Mrs. Dorothy Russel | — |  Steve O'Conner | Chat | shippingrefund | 6h | ⊘Not fired | — | — | — | Mar 2, 2026 | - |
| 46664172 | BOPIS order cancelled at store | Solved | Normal | Mrs. Dorothy Russel | — | Eula McKenzie | damagedshippingfragrance | 2h | ●Responded | 9/11 | — | — | Feb 21, 2026 | - | |
| 31209336 | Return after 30-day window | Pending | Normal | Mrs. Dorothy Russel | — |  Chaz Renner | Chat | shippinginfluencergift-card | - | —Skipped | — | — | — | Feb 20, 2026 | - |
| 87638099 | Gift card balance question | Open | Normal | Mrs. Dorothy Russel | — | Vilma Gusikowski | Chat | bopisfragranceapp | - | —Skipped | — | — | — | Feb 12, 2026 | - |
| 16813253 | Allergic reaction concern | Closed | Low | Mrs. Dorothy Russel | — |  Jacklyn Dare | fragrance | 14h | ○Sent, no reply | — | — | — | Jan 27, 2026 | Feb 2, 2026 | |
| 04302402 | Pro discount enrollment | Solved | Normal | Mrs. Dorothy Russel | — |  Mr. Eliza Gerhold IV | Chat | damagedbopisinfluencer | 21h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 02745709 | App login problem | Solved | Normal | Mrs. Dorothy Russel | — |  Tommy Kuvalis | Social | vipfragranceshipping | 6h | ⊘Not fired | — | — | — | Jan 2, 2026 | - |
| 02832290 | BOPIS pickup not ready | Solved | Normal | Mrs. Dorothy Russel | — |  Faith Hilll | gift-cardshade-match | 4h | ○Sent, no reply | — | — | — | Dec 16, 2025 | - | |
| 14638529 | Foundation match help | Closed | Low | Mrs. Dorothy Russel | — |  Mr. Lonie Hudson | Chat | — | 1d | ⊘Not fired | — | — | — | Dec 12, 2025 | Dec 19, 2025 |
| 18846458 | App login problem | Solved | Low | Mrs. Dorothy Russel | — |  Mr. Skyla Trantow | Chat | — | 1d 19h | ⊘Not fired | — | — | — | Nov 26, 2025 | - |
| 44471776 | Store experience feedback | Solved | Low | Mrs. Dorothy Russel | — |  Lily Raynor | loyalty | 15h | ●Responded | 5/5 | — | — | Nov 21, 2025 | - | |
| 31236247 | Cancel order request | Solved | Urgent | Mrs. Dorothy Russel | — |  Mr. Cade Senger | — | 2h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - | |
| 28350778 | Influencer code not working | Open | Normal | Mrs. Dorothy Russel | — | Eula McKenzie | — | - | —Skipped | — | — | — | Oct 29, 2025 | - | |
| 30378251 | BOPIS pickup not ready | Closed | Normal | Mrs. Dorothy Russel | — |  Amely Pacocha | — | 2h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 19, 2025 | |
| 72210979 | Wrong shade sent | Open | Normal | Mrs. Dorothy Russel | — |  Julie Hodkiewicz | appfragrancewholesale | - | —Skipped | — | — | — | Oct 11, 2025 | - | |
| 15505155 | Store experience feedback | Pending | Normal | Mrs. Dorothy Russel | — |  Darryl Jacobi | Chat | gift-cardshipping | - | —Skipped | — | — | — | Oct 8, 2025 | - |
| 73897065 | Lost package follow-up | Pending | Normal | Mrs. Dorothy Russel | — | Tommy Kuvalis | viprefund | - | —Skipped | — | — | — | Sep 27, 2025 | - | |
| 29682801 | Missing items in shipment | Closed | Normal | Mrs. Dorothy Russel | — | Vilma Gusikowski | — | 6h | ⊘Not fired | — | — | — | Sep 24, 2025 | Sep 30, 2025 | |
| 03189965 | Order arrived damaged | Solved | High | Mrs. Dorothy Russel | — | Mr. Eliza Gerhold IV | vip | 2d 21h | ●Responded | 1/11 | — | — | Sep 9, 2025 | - | |
| 04612044 | Allergic reaction concern | Open | Normal | Mrs. Dorothy Russel | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | Sep 3, 2025 | - | |
| 21808896 | Influencer code not working | Solved | Normal | Mrs. Dorothy Russel | — | Faith Hilll | returnsapp | 5h | ●Responded | 7/11 | — | — | Sep 1, 2025 | - | |
| 12144125 | Klarna / Afterpay split issue | Solved | Normal | Mrs. Dorothy Russel | — | Lily Raynor | returnsinfluencer | 1h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - | |
| 76672237 | Where is my order? | Solved | Normal | Mrs. Dorothy Russel | — | Amely Pacocha | Social | — | 1h | ⊘Not fired | — | — | — | Aug 13, 2025 | - |
| 50857570 | Return after 30-day window | Solved | Low | Mrs. Dorothy Russel | — |  Ignatius Cummerata | Chat | influencerfragranceloyalty | 1d 10h | ●Responded | 4/11 | — | — | Aug 8, 2025 | - |
| 93872495 | Restock alert for backorder | Solved | Normal | Mrs. Dorothy Russel | — | Julie Hodkiewicz | Chat | returnsshipping | 1d | ○Sent, no reply | — | — | — | Jul 30, 2025 | - |
| 93214204 | Loyalty points not posting | Solved | Low | Mrs. Dorothy Russel | — | Yazmin Jast | Chat | returnsrefundshipping | 2h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - |
| 57642449 | Missing items in shipment | Closed | Normal | Mrs. Dorothy Russel | — | Vilma Gusikowski | — | 1h | ●Responded | 4/5 | — | — | Jul 6, 2025 | Jul 10, 2025 | |
| 98825294 | BOPIS order cancelled at store | Solved | Low | Mrs. Dorothy Russel | — |  Katrina Johns | shade-matchinfluencerbopis | 22h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - | |
| 51745528 | Address change after shipping | Open | Normal | Mrs. Dorothy Russel | — | Mr. Skyla Trantow | wholesalerefund | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 22293297 | Cancel subscription / Auto-replenish | Solved | Normal | Mrs. Dorothy Russel | — | Darryl Jacobi | fragrancebopis | 4h | ⊘Not fired | — | — | — | Jun 30, 2025 | - | |
| 30382833 | Return after 30-day window | Pending | Normal | Mrs. Dorothy Russel | — |  Kip Schroeder IV | shade-matchdamagedinfluencer | - | —Skipped | — | — | — | Jun 29, 2025 | - | |
| 22060895 | Address change after shipping | Solved | Normal | Mrs. Dorothy Russel | — | Kip Schroeder IV | damaged | 3h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - |