Nikko Cummerata
lindsey35@yahoo.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 12057520Gift card balance question | Nikko Cummerata |  Oscar O'Hara | May 12, 2026, 7:12 PM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 69319485Wholesale order question | Nikko Cummerata |  Tommy Kuvalis | Feb 4, 2026, 6:57 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 96992862Address change after shipping | Nikko Cummerata |  Leonard Waters-Howell | Jan 13, 2026, 6:54 PM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 08072931BOPIS pickup not ready | Nikko Cummerata |  Dr. Mandy McLaughlin | Nov 22, 2025, 2:06 AM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 50695586Klarna / Afterpay split issue | Nikko Cummerata | Oscar O'Hara | Nov 21, 2025, 10:52 AM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 49398470Shipping cost question | Nikko Cummerata |  Steve O'Conner | Oct 24, 2025, 9:25 AM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 46294375Item authenticity concern | Nikko Cummerata |  Mr. Skyla Trantow | Oct 7, 2025, 11:12 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 85769996Return after 30-day window | Nikko Cummerata |  Kip Schroeder IV | Sep 9, 2025, 7:00 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 46352143Wrong shade sent | Nikko Cummerata |  Darryl Jacobi | Aug 22, 2025, 3:25 AM |
| 3/5 | Issue resolved. Process felt clunky on their end. | 86011165Missing samples in order | Nikko Cummerata | Oscar O'Hara | Aug 2, 2025, 5:00 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 81216489Question about product ingredients | Nikko Cummerata | Dr. Mandy McLaughlin | Aug 2, 2025, 6:09 AM |
| 10/11 | Recommend to anyone who'll listen. Best loyalty program in the space. | 08368517BOPIS pickup not ready | Nikko Cummerata |  Yazmin Jast | Jun 9, 2025, 9:23 PM |