Miss Kathy Trantow Sr.
dora.dibbert@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 88429708BOPIS order cancelled at store | Miss Kathy Trantow Sr. |  Yazmin Jast | May 7, 2026, 11:17 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 55952627Question about product ingredients | Miss Kathy Trantow Sr. |  Julie Hodkiewicz | Apr 24, 2026, 7:31 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 52005260Return after 30-day window | Miss Kathy Trantow Sr. | Julie Hodkiewicz | Mar 20, 2026, 2:30 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 56186649Insider tier issue | Miss Kathy Trantow Sr. |  Steve O'Conner | Mar 8, 2026, 5:17 AM |
| 2/5 | Took five days to get a reply. Then they couldn't even help with the return. | 75821252Refund not received | Miss Kathy Trantow Sr. | Steve O'Conner | Feb 26, 2026, 11:16 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 40108664Address change after shipping | Miss Kathy Trantow Sr. |  Amely Pacocha | Feb 25, 2026, 5:33 PM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 60631281Question about product ingredients | Miss Kathy Trantow Sr. |  Mr. Skyla Trantow | Jan 10, 2026, 7:32 AM |
| 4/5 | Helpful, just felt rushed at the end of the conversation. | 29935806Restock alert for backorder | Miss Kathy Trantow Sr. |  Katrina Johns | Dec 24, 2025, 8:41 AM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 95631458Wrong shade sent | Miss Kathy Trantow Sr. | Katrina Johns | Nov 29, 2025, 8:27 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 26592828Insider tier issue | Miss Kathy Trantow Sr. |  Kip Schroeder IV | Nov 23, 2025, 11:04 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 68317165Birthday gift not received | Miss Kathy Trantow Sr. | Amely Pacocha | Nov 8, 2025, 6:05 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 64369684Where is my order? | Miss Kathy Trantow Sr. |  Garth Dooley | Sep 25, 2025, 5:05 AM |
| 5/5 | Quick, frictionless. Bookmarking my next return. | 44840356Wholesale order question | Miss Kathy Trantow Sr. |  Tommy Kuvalis | Jul 31, 2025, 9:32 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 96248806BOPIS order cancelled at store | Miss Kathy Trantow Sr. |  Dr. Mandy McLaughlin | Jul 30, 2025, 10:46 AM |
| 3/5 | It was fine. Took longer than it should have but eventually got my refund. | 10013203Loyalty points not posting | Miss Kathy Trantow Sr. |  Jacklyn Dare | Jul 1, 2025, 3:08 AM |