Kelsi Crooks
margarette_roob@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 24529174Birthday gift not received | Kelsi Crooks |  Amely Pacocha | May 19, 2026, 5:42 PM |
| 3/5 | Resolved after a long wait. Process needs streamlining. | 94045457Price match request | Kelsi Crooks |  Oscar O'Hara | May 15, 2026, 3:20 PM |
| 1/5 | Couldn't complete onboarding. Eventually gave up. | 24357374Gift card balance question | Kelsi Crooks |  Faith Hilll | May 7, 2026, 12:23 PM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 77874379App crashes at checkout | Kelsi Crooks |  Mr. Eliza Gerhold IV | Apr 22, 2026, 5:11 PM |
| 3/5 | Average first experience. App is okay. | 14753982Discount code not working | Kelsi Crooks |  Mr. Skyla Trantow | Apr 8, 2026, 10:18 PM |
| 1/5 | Worst customer service I've dealt with. Refund denied with no explanation. | 66712361Loyalty points not posting | Kelsi Crooks |  Eula McKenzie | Jan 26, 2026, 8:19 AM |
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 01030257Question about product ingredients | Kelsi Crooks |  Mr. Cade Senger | Jan 9, 2026, 9:12 PM |
| 5/5 | Color match through the app worked perfectly. Foundation is spot on. | 93323855Cancel subscription / Auto-replenish | Kelsi Crooks | Mr. Cade Senger | Dec 28, 2025, 2:18 PM |
| 1/5 | Signup form errors with no explanation. Frustrating start. | 44867745Address change after shipping | Kelsi Crooks |  Katrina Johns | Oct 26, 2025, 12:25 AM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 63582713Order arrived damaged | Kelsi Crooks | Katrina Johns | Oct 13, 2025, 9:49 AM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 38003603Insider tier issue | Kelsi Crooks |  Lily Raynor | Aug 8, 2025, 5:41 PM |