Rosendo Shanahan
nancy77@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 50923013Shipping cost question | Rosendo Shanahan |  Miss Amber Hintz Sr. | May 24, 2026, 5:44 AM |
| 5/5 | Did everything from my phone in the elevator. So easy. | 28259902Missing items in shipment | Rosendo Shanahan |  Steve O'Conner | Feb 28, 2026, 5:13 PM |
| 3/5 | Eventually solved, but the process wasn't intuitive. | 32467146Missing samples in order | Rosendo Shanahan |  Oscar O'Hara | Nov 2, 2025, 2:17 PM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 29313702Lost package follow-up | Rosendo Shanahan | Steve O'Conner | Nov 1, 2025, 10:17 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 39295116Discount code not working | Rosendo Shanahan |  Mr. Cade Senger | Oct 28, 2025, 12:19 AM |
| 5/5 | Loved the quiz, loved the recommendations, loved the gift. | 30240847Missing samples in order | Rosendo Shanahan |  Katrina Johns | Oct 18, 2025, 5:01 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 69236791Refund not received | Rosendo Shanahan |  Lily Raynor | Oct 8, 2025, 1:11 PM |
| 4/5 | Nice agent. Would have been nice to get a small gesture after the order was so delayed. | 14048933Insider tier issue | Rosendo Shanahan |  Mr. Skyla Trantow | Aug 31, 2025, 6:37 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 52326318Address change after shipping | Rosendo Shanahan |  Vilma Gusikowski | Jul 18, 2025, 2:18 AM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 06642360Address change after shipping | Rosendo Shanahan |  Yazmin Jast | Jul 9, 2025, 2:19 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 46966617Influencer code not working | Rosendo Shanahan | Lily Raynor | Jun 17, 2025, 10:15 PM |
| 3/5 | The chat agent was clearly juggling other conversations. Felt impersonal. | 48738597Missing samples in order | Rosendo Shanahan |  Eula McKenzie | May 28, 2025, 6:33 AM |