Rosendo Shanahan
nancy77@gmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 69367303 | App login problem | Open | Normal | Rosendo Shanahan | — |  Leonard Waters-Howell | gift-card | - | —Skipped | — | — | — | May 23, 2026 | - | |
| 50923013 | Shipping cost question | Solved | Normal | Rosendo Shanahan | — |  Miss Amber Hintz Sr. | — | 1h | ●Responded | 5/5 | — | — | May 22, 2026 | - | |
| 86251313 | Item authenticity concern | Solved | Normal | Rosendo Shanahan | — |  Mr. Cade Senger | wholesaledamagedreturns | 19h | ○Sent, no reply | — | — | — | May 1, 2026 | - | |
| 58236161 | App login problem | Solved | Normal | Rosendo Shanahan | — |  Mr. Eliza Gerhold IV | returnsvip | 5h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 94581640 | Gift card balance question | Solved | Normal | Rosendo Shanahan | — |  Yazmin Jast | gift-card | 7h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 25046021 | Gift card balance question | Open | Normal | Rosendo Shanahan | — |  Oscar O'Hara | app | - | —Skipped | — | — | — | Apr 9, 2026 | - | |
| 08026842 | Pro discount enrollment | Closed | High | Rosendo Shanahan | — |  Kaela Friesen | Chat | samplesdamagedloyalty | 4h | ⊘Not fired | — | — | — | Mar 29, 2026 | Apr 4, 2026 |
| 16154042 | Foundation match help | Open | Low | Rosendo Shanahan | — |  Julie Hodkiewicz | Social | — | - | —Skipped | — | — | — | Mar 12, 2026 | - |
| 22726061 | Where is my order? | Solved | Low | Rosendo Shanahan | — |  Ignatius Cummerata | Chat | shippingfragrancewholesale | 1d 14h | ⊘Not fired | — | — | — | Mar 9, 2026 | - |
| 28259902 | Missing items in shipment | Solved | Normal | Rosendo Shanahan | — |  Steve O'Conner | wholesalefragrancesamples | 20h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | |
| 08154714 | Refund not received | Solved | Urgent | Rosendo Shanahan | — | Mr. Eliza Gerhold IV | Chat | loyaltyvip | 2d 15h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - |
| 63757377 | App login problem | Closed | Normal | Rosendo Shanahan | — |  Eula McKenzie | Social | — | 1h | ⊘Not fired | — | — | — | Feb 12, 2026 | Feb 15, 2026 |
| 20921494 | Birthday gift not received | Closed | Normal | Rosendo Shanahan | — |  Katrina Johns | influencervip | 4h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 4, 2026 | |
| 39075277 | Insider tier issue | Closed | High | Rosendo Shanahan | — | Steve O'Conner | Chat | — | 5d 5h | ○Sent, no reply | — | — | — | Jan 27, 2026 | Feb 2, 2026 |
| 75205054 | Allergic reaction concern | Closed | Normal | Rosendo Shanahan | — | Katrina Johns | Chat | — | 1d 7h | ○Sent, no reply | — | — | — | Jan 24, 2026 | Jan 30, 2026 |
| 31686076 | Klarna / Afterpay split issue | Open | High | Rosendo Shanahan | — | Miss Amber Hintz Sr. | fragrance | - | —Skipped | — | — | — | Jan 10, 2026 | - | |
| 23339515 | Shipping cost question | Solved | Urgent | Rosendo Shanahan | — |  Faith Hilll | Chat | vipshippingapp | 4h | ⊘Not fired | — | — | — | Jan 3, 2026 | - |
| 05409925 | Store experience feedback | Solved | High | Rosendo Shanahan | — | Julie Hodkiewicz | Chat | — | 15h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 04479499 | Return after 30-day window | Closed | Normal | Rosendo Shanahan | — | Oscar O'Hara | damaged | 2h | ○Sent, no reply | — | — | — | Nov 6, 2025 | Nov 10, 2025 | |
| 29313702 | Lost package follow-up | Closed | Normal | Rosendo Shanahan | — | Steve O'Conner | Chat | shade-match | 3h | ●Responded | 2/5 | — | — | Oct 30, 2025 | Nov 5, 2025 |
| 32467146 | Missing samples in order | Solved | Low | Rosendo Shanahan | — | Oscar O'Hara | — | 2d 11h | ●Responded | 3/5 | — | — | Oct 30, 2025 | - | |
| 39295116 | Discount code not working | Solved | Low | Rosendo Shanahan | — | Mr. Cade Senger | returnsbopisinfluencer | 4h | ●Responded | 5/5 | — | — | Oct 26, 2025 | - | |
| 64449594 | App login problem | Solved | Normal | Rosendo Shanahan | — | Mr. Eliza Gerhold IV | appwholesalereturns | 12h | ⊘Not fired | — | — | — | Oct 24, 2025 | - | |
| 30240847 | Missing samples in order | Solved | Normal | Rosendo Shanahan | — | Katrina Johns | loyaltyrefund | 1h | ●Responded | 5/5 | — | — | Oct 18, 2025 | - | |
| 22459256 | Allergic reaction concern | Solved | Normal | Rosendo Shanahan | — | Steve O'Conner | Chat | damagedinfluencer | 4h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - |
| 49572032 | Address change after shipping | Solved | Low | Rosendo Shanahan | — |  Dr. Mandy McLaughlin | — | 1h | ○Sent, no reply | — | — | — | Oct 12, 2025 | - | |
| 69236791 | Refund not received | Closed | Normal | Rosendo Shanahan | — |  Lily Raynor | — | 1h | ●Responded | 5/5 | — | — | Oct 7, 2025 | Oct 9, 2025 | |
| 55183313 | Where is my order? | Pending | Normal | Rosendo Shanahan | — | Miss Amber Hintz Sr. | — | - | —Skipped | — | — | — | Sep 29, 2025 | - | |
| 35049776 | Lost package follow-up | Solved | Normal | Rosendo Shanahan | — |  Chaz Renner | Chat | fragranceappsamples | 3h | ○Sent, no reply | — | — | — | Sep 29, 2025 | - |
| 71854225 | Cancel subscription / Auto-replenish | Solved | Low | Rosendo Shanahan | — | Katrina Johns | Phone | — | 5h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - |
| 65680740 | Store experience feedback | Solved | Normal | Rosendo Shanahan | — |  Tommy Kuvalis | Chat | returnssamplesdamaged | 2d 9h | ⊘Not fired | — | — | — | Sep 10, 2025 | - |
| 14048933 | Insider tier issue | Closed | Low | Rosendo Shanahan | — |  Mr. Skyla Trantow | — | 10h | ●Responded | 4/5 | — | — | Aug 29, 2025 | Sep 1, 2025 | |
| 82223783 | Return after 30-day window | Closed | Normal | Rosendo Shanahan | — | Yazmin Jast | — | 3h | ○Sent, no reply | — | — | — | Aug 25, 2025 | Sep 1, 2025 | |
| 43328474 | Birthday gift not received | Solved | Low | Rosendo Shanahan | — | Ignatius Cummerata | damagedfragrancegift-card | 1h | ⊘Not fired | — | — | — | Aug 22, 2025 | - | |
| 30062937 | Klarna / Afterpay split issue | Closed | Normal | Rosendo Shanahan | — | Lily Raynor | Phone | vipbopisshipping | 18h | ○Sent, no reply | — | — | — | Aug 18, 2025 | Aug 25, 2025 |
| 57816371 | Store experience feedback | Solved | Low | Rosendo Shanahan | — | Yazmin Jast | Phone | — | 3h | ○Sent, no reply | — | — | — | Aug 17, 2025 | - |
| 34124434 | Allergic reaction concern | Solved | Low | Rosendo Shanahan | — | Ignatius Cummerata | Phone | — | 5d 9h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 10586665 | App crashes at checkout | Solved | High | Rosendo Shanahan | — |  Mr. Lonie Hudson | Chat | shade-matchvip | 2h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - |
| 20336658 | App login problem | Solved | High | Rosendo Shanahan | — | Mr. Lonie Hudson | bopisshipping | 11h | ⊘Not fired | — | — | — | Aug 6, 2025 | - | |
| 85528211 | Discount code not working | Closed | Normal | Rosendo Shanahan | — |  Jacklyn Dare | Chat | fragranceappsamples | 8h | ○Sent, no reply | — | — | — | Jul 24, 2025 | Jul 26, 2025 |
| 52326318 | Address change after shipping | Solved | Low | Rosendo Shanahan | — |  Vilma Gusikowski | Chat | loyalty | 6h | ●Responded | 5/5 | — | — | Jul 16, 2025 | - |
| 62528813 | Wholesale order question | Open | Normal | Rosendo Shanahan | — | Lily Raynor | Phone | — | - | —Skipped | — | — | — | Jul 11, 2025 | - |
| 06642360 | Address change after shipping | Solved | High | Rosendo Shanahan | — | Yazmin Jast | influencer | 7h | ●Responded | 3/5 | — | — | Jul 8, 2025 | - | |
| 30182009 | Address change after shipping | Solved | Low | Rosendo Shanahan | — | Yazmin Jast | refundvip | 6h | ○Sent, no reply | — | — | — | Jul 2, 2025 | - | |
| 46966617 | Influencer code not working | Closed | High | Rosendo Shanahan | — | Lily Raynor | Chat | — | 2h | ●Responded | 4/5 | — | — | Jun 17, 2025 | Jun 21, 2025 |
| 53462293 | Refund not received | Closed | Normal | Rosendo Shanahan | — |  Garth Dooley | shippingwholesale | 2h | ○Sent, no reply | — | — | — | May 27, 2025 | Jun 2, 2025 | |
| 48738597 | Missing samples in order | Closed | Normal | Rosendo Shanahan | — | Eula McKenzie | Chat | fragrancebopis | 6h | ●Responded | 3/5 | — | — | May 26, 2025 | May 29, 2025 |