Mr. Damon Friesen
gerard_olson@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 53057832Loyalty points not posting | Mr. Damon Friesen |  Kip Schroeder IV | Apr 16, 2026, 8:47 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 44838080Order arrived damaged | Mr. Damon Friesen |  Mr. Cade Senger | Apr 10, 2026, 7:28 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 62327553Discount code not working | Mr. Damon Friesen |  Chaz Renner | Apr 6, 2026, 1:15 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 87945385Klarna / Afterpay split issue | Mr. Damon Friesen |  Faith Hilll | Mar 14, 2026, 3:08 PM |
| 1/11 | The app is slow and buggy now. Lost trust in the brand. | 97242015Influencer code not working | Mr. Damon Friesen |  Dr. Mandy McLaughlin | Mar 10, 2026, 2:09 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 29833598Shipping cost question | Mr. Damon Friesen |  Kaela Friesen | Feb 21, 2026, 6:25 AM |
| 1/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 39167902Cancel subscription / Auto-replenish | Mr. Damon Friesen | Faith Hilll | Jan 14, 2026, 12:57 AM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 21300223Store experience feedback | Mr. Damon Friesen |  Darryl Jacobi | Dec 10, 2025, 2:59 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 67432884Where is my order? | Mr. Damon Friesen |  Tommy Kuvalis | Nov 15, 2025, 9:48 PM |
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 38748341Restock alert for backorder | Mr. Damon Friesen | Mr. Cade Senger | Oct 15, 2025, 7:25 PM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 01288123Question about product ingredients | Mr. Damon Friesen |  Mr. Skyla Trantow | Oct 5, 2025, 1:15 PM |
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 79869672Cancel subscription / Auto-replenish | Mr. Damon Friesen |  Oscar O'Hara | Sep 23, 2025, 12:54 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 54465193Address change after shipping | Mr. Damon Friesen |  Miss Amber Hintz Sr. | Aug 21, 2025, 6:11 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 45458667Wrong shade sent | Mr. Damon Friesen | Tommy Kuvalis | Aug 15, 2025, 7:47 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 34392648Where is my order? | Mr. Damon Friesen |  Jacklyn Dare | Jul 13, 2025, 4:58 PM |
| 5/5 | Helped me redeem a gift card that wasn't scanning. Sorted in one chat. | 40257290Order arrived damaged | Mr. Damon Friesen |  Amely Pacocha | Jun 28, 2025, 4:56 PM |