Grace Wilderman V
nicholas_jast@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 41575672Allergic reaction concern | Grace Wilderman V |  Garth Dooley | May 6, 2026, 10:23 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 82972522Insider tier issue | Grace Wilderman V |  Mr. Lonie Hudson | Apr 30, 2026, 7:02 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 04967726Cancel order request | Grace Wilderman V |  Dr. Mandy McLaughlin | Apr 24, 2026, 4:32 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 09638851Address change after shipping | Grace Wilderman V |  Leonard Waters-Howell | Jan 2, 2026, 3:51 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 12699278Shipping cost question | Grace Wilderman V |  Oscar O'Hara | Dec 13, 2025, 7:47 AM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 54057795Loyalty points not posting | Grace Wilderman V | Dr. Mandy McLaughlin | Dec 11, 2025, 3:09 AM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 29240376Wrong shade sent | Grace Wilderman V | Dr. Mandy McLaughlin | Nov 22, 2025, 6:34 PM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 33299463Wrong shade sent | Grace Wilderman V | Mr. Lonie Hudson | Oct 16, 2025, 5:50 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 68304822Cancel order request | Grace Wilderman V |  Ignatius Cummerata | Oct 12, 2025, 9:59 PM |
| 5/5 | Better samples program — let me actually pick what I want to try. | 59841122Missing items in shipment | Grace Wilderman V |  Mr. Skyla Trantow | Aug 28, 2025, 2:22 AM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 59995405Question about product ingredients | Grace Wilderman V | Mr. Skyla Trantow | Jul 25, 2025, 12:00 PM |
| 1/11 | Lost loyalty points in a migration. Never got them back. Done. | 82735452Pro discount enrollment | Grace Wilderman V | Garth Dooley | Jul 20, 2025, 11:25 PM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 86665978Allergic reaction concern | Grace Wilderman V |  Darryl Jacobi | Jul 10, 2025, 11:32 AM |