Grace Wilderman V
nicholas_jast@gmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41575672 | Allergic reaction concern | Solved | Normal | Grace Wilderman V | — |  Garth Dooley | returns | 22h | ●Responded | 5/5 | — | — | May 4, 2026 | - | |
| 82972522 | Insider tier issue | Solved | Normal | Grace Wilderman V | — |  Mr. Lonie Hudson | Chat | appwholesalegift-card | 3h | ●Responded | 5/5 | — | — | Apr 30, 2026 | - |
| 04967726 | Cancel order request | Solved | Low | Grace Wilderman V | — |  Dr. Mandy McLaughlin | fragranceshade-match | 2h | ●Responded | 5/5 | — | — | Apr 23, 2026 | - | |
| 59517152 | Item authenticity concern | Pending | Normal | Grace Wilderman V | — |  Kaela Friesen | fragranceinfluencervip | - | —Skipped | — | — | — | Mar 24, 2026 | - | |
| 51370343 | Gift card balance question | Solved | Low | Grace Wilderman V | — |  Jacklyn Dare | Phone | wholesalegift-card | 4h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - |
| 56291188 | Gift card balance question | Solved | Normal | Grace Wilderman V | — |  Mr. Cade Senger | loyaltydamagedfragrance | 4h | ○Sent, no reply | — | — | — | Mar 20, 2026 | - | |
| 76126229 | Order arrived damaged | Solved | Normal | Grace Wilderman V | — | Garth Dooley | influencershippingrefund | 4h | ⊘Not fired | — | — | — | Mar 19, 2026 | - | |
| 71719345 | Influencer code not working | Closed | Normal | Grace Wilderman V | — |  Ignatius Cummerata | Social | gift-card | 2d 20h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 22, 2026 |
| 75563074 | Question about product ingredients | Closed | Normal | Grace Wilderman V | — | Kaela Friesen | samples | 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | Mar 4, 2026 | |
| 08168148 | Lost package follow-up | Solved | Normal | Grace Wilderman V | — |  Lily Raynor | loyalty | 4h | ⊘Not fired | — | — | — | Feb 19, 2026 | - | |
| 23962814 | Missing samples in order | Solved | Low | Grace Wilderman V | — | Dr. Mandy McLaughlin | Chat | shade-match | 21h | ○Sent, no reply | — | — | — | Feb 9, 2026 | - |
| 17074582 | Return after 30-day window | Open | Normal | Grace Wilderman V | — |  Mr. Skyla Trantow | Chat | — | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 37796729 | BOPIS order cancelled at store | Solved | High | Grace Wilderman V | — |  Amely Pacocha | shippinginfluencer | 5h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | |
| 69156790 | Cancel order request | Pending | Low | Grace Wilderman V | — | Ignatius Cummerata | Phone | loyalty | - | —Skipped | — | — | — | Jan 28, 2026 | - |
| 09638851 | Address change after shipping | Solved | Low | Grace Wilderman V | — |  Leonard Waters-Howell | samplesbopis | 8h | ●Responded | 10/11 | — | — | Jan 1, 2026 | - | |
| 54425030 | Wrong shade sent | Solved | Low | Grace Wilderman V | — |  Mr. Eliza Gerhold IV | gift-cardreturns | 6h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 12699278 | Shipping cost question | Solved | Normal | Grace Wilderman V | — |  Oscar O'Hara | — | 1d | ●Responded | 5/5 | — | — | Dec 10, 2025 | - | |
| 54057795 | Loyalty points not posting | Closed | Normal | Grace Wilderman V | — | Dr. Mandy McLaughlin | Phone | gift-card | 3h | ●Responded | 10/11 | — | — | Dec 9, 2025 | Dec 12, 2025 |
| 56610326 | Price match request | Solved | Normal | Grace Wilderman V | — | Mr. Eliza Gerhold IV | — | 5h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 33012986 | Discount code not working | Solved | Low | Grace Wilderman V | — | Kaela Friesen | Phone | influencervip | 1h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - |
| 29240376 | Wrong shade sent | Solved | Normal | Grace Wilderman V | — | Dr. Mandy McLaughlin | Chat | refund | 2d 17h | ●Responded | 4/5 | — | — | Nov 19, 2025 | - |
| 65592132 | Price match request | Solved | Urgent | Grace Wilderman V | — |  Katrina Johns | samplesreturns | 6h | ⊘Not fired | — | — | — | Oct 16, 2025 | - | |
| 33299463 | Wrong shade sent | Closed | Low | Grace Wilderman V | — | Mr. Lonie Hudson | Chat | — | 6h | ●Responded | 5/5 | — | — | Oct 15, 2025 | Oct 18, 2025 |
| 68304822 | Cancel order request | Closed | Low | Grace Wilderman V | — | Ignatius Cummerata | Chat | loyaltyfragrancevip | 6h | ●Responded | 5/5 | — | — | Oct 11, 2025 | Oct 18, 2025 |
| 10792450 | BOPIS order cancelled at store | Solved | Normal | Grace Wilderman V | — |  Steve O'Conner | influencer | 4h | ⊘Not fired | — | — | — | Oct 9, 2025 | - | |
| 35648171 | Address change after shipping | Solved | Normal | Grace Wilderman V | — |  Faith Hilll | Social | shade-match | 6h | ⊘Not fired | — | — | — | Sep 9, 2025 | - |
| 94506727 | Loyalty points not posting | Solved | Normal | Grace Wilderman V | — | Mr. Eliza Gerhold IV | Phone | refund | 1h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 59841122 | Missing items in shipment | Solved | Normal | Grace Wilderman V | — | Mr. Skyla Trantow | gift-card | 7h | ●Responded | 5/5 | — | — | Aug 26, 2025 | - | |
| 34958274 | Birthday gift not received | Open | Normal | Grace Wilderman V | — |  Tommy Kuvalis | — | - | —Skipped | — | — | — | Jul 28, 2025 | - | |
| 59995405 | Question about product ingredients | Solved | Normal | Grace Wilderman V | — | Mr. Skyla Trantow | — | 6h | ●Responded | 4/5 | — | — | Jul 24, 2025 | - | |
| 07167841 | Missing items in shipment | Solved | Normal | Grace Wilderman V | — | Mr. Lonie Hudson | samplesshipping | 20h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |
| 82735452 | Pro discount enrollment | Solved | High | Grace Wilderman V | — | Garth Dooley | Chat | refund | 14h | ●Responded | 1/11 | — | — | Jul 19, 2025 | - |
| 55811347 | Influencer code not working | Solved | Normal | Grace Wilderman V | — |  Darryl Jacobi | — | 17h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 86665978 | Allergic reaction concern | Solved | Normal | Grace Wilderman V | — | Darryl Jacobi | damaged | 1d 5h | ●Responded | 4/5 | — | — | Jul 8, 2025 | - | |
| 97619147 | BOPIS order cancelled at store | Solved | High | Grace Wilderman V | — | Leonard Waters-Howell | — | 5h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 52191653 | Gift card balance question | Pending | Normal | Grace Wilderman V | — | Dr. Mandy McLaughlin | Chat | influencergift-cardshipping | - | —Skipped | — | — | — | Jul 6, 2025 | - |
| 98464511 | Price match request | Solved | High | Grace Wilderman V | — | Katrina Johns | appgift-cardshade-match | 1d 15h | ⊘Not fired | — | — | — | Jun 23, 2025 | - | |
| 06585050 | Missing items in shipment | Open | Normal | Grace Wilderman V | — | Mr. Cade Senger | gift-cardvip | - | —Skipped | — | — | — | Jun 1, 2025 | - | |
| 75427108 | Pro discount enrollment | Solved | Normal | Grace Wilderman V | — | Garth Dooley | Chat | influencerfragrance | 22h | ○Sent, no reply | — | — | — | May 23, 2025 | - |