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CustomersMr. Lauretta Gulgowski Jr.

Mr. Lauretta Gulgowski Jr.

johathan.casper@gmail.com
Tickets47Responses12
Showing 1 - 12 of 12
Rating
Comment
Ticket
Customer
Team member
Responded
1/11The Insider perks feel watered down compared to two years ago.99080441App login problemMr. Lauretta Gulgowski Jr.Mr. Cade SengerApr 3, 2026, 7:52 PM
5/5Easiest return I've ever done. Just printed the label and dropped it off.16227253Question about product ingredientsMr. Lauretta Gulgowski Jr.Mr. Eliza Gerhold IVMar 19, 2026, 12:46 PM
3/5It was fine. Took longer than it should have but eventually got my refund.84759843App login problemMr. Lauretta Gulgowski Jr.Garth DooleyMar 14, 2026, 2:39 PM
1/11The app is slow and buggy now. Lost trust in the brand.30109699Item authenticity concernMr. Lauretta Gulgowski Jr.Mr. Cade SengerFeb 18, 2026, 7:57 AM
5/5Resolved my issue and even taught me how to use the new app features. Excellent.46173348Cancel order requestMr. Lauretta Gulgowski Jr.Leonard Waters-HowellJan 16, 2026, 2:22 PM
2/5Got brushed off when I asked about the damaged shipment.69272088Store experience feedbackMr. Lauretta Gulgowski Jr.Garth DooleyOct 12, 2025, 1:33 AM
2/5Welcome email had broken links.68063367Allergic reaction concernMr. Lauretta Gulgowski Jr.Leonard Waters-HowellAug 31, 2025, 7:53 PM
2/5Loyalty points still missing after two separate chats about it.97077532Item authenticity concernMr. Lauretta Gulgowski Jr.Lily RaynorAug 30, 2025, 7:30 PM
4/5Easy chat experience. Captcha at the start was annoying.50472623Pro discount enrollmentMr. Lauretta Gulgowski Jr.Miss Amber Hintz Sr.Jul 17, 2025, 5:37 PM
7/11The Insider program is okay. Not as good as some competitors.68038184Lost package follow-upMr. Lauretta Gulgowski Jr.Julie HodkiewiczJul 3, 2025, 9:45 AM
4/5Nice agent. Would have been nice to get a small gesture after the order was so delayed.93521438Cancel subscription / Auto-replenishMr. Lauretta Gulgowski Jr.Mr. Lonie HudsonMay 25, 2025, 5:14 PM
5/5Loved the personalized note in my order. Small touch, big impact.80463830Klarna / Afterpay split issueMr. Lauretta Gulgowski Jr.Chaz RennerMay 24, 2025, 4:00 AM
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Properties

Customer
Name
Mr. Lauretta Gulgowski Jr.
Email
johathan.casper@gmail.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
—
Lifetime spend
345
Last purchase
May 5, 2026
Skin tone
medium
Foundation shade
52W
Skin concerns
anti-aging
Allergies / restrictions
—
Favorite brands
Kiehl's, Le Labo, Charlotte Tilbury, Sol de Janeiro
YTD spend
1,763
App installed
Yes
App last opened
Apr 26, 2026
Email subscribed
Yes
Marketing segment
lapsed
Last purchase amount
320
Total orders
2
Preferred category
skincare
Tickets
Tickets
47
Last seen
Apr 10, 2026
Responses
Avg rating
3.42