Sabrina Klocko
chaim_russel@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Loyalty program for non-Insiders too. | 67739651Missing items in shipment | Sabrina Klocko |  Lily Raynor | May 10, 2026, 1:13 AM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 77499367App crashes at checkout | Sabrina Klocko |  Faith Hilll | May 9, 2026, 9:02 AM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 16865534Klarna / Afterpay split issue | Sabrina Klocko |  Mr. Cade Senger | Apr 19, 2026, 9:54 AM |
| 7/11 | I'm a regular customer but I don't evangelize. | 17206519Discount code not working | Sabrina Klocko |  Mr. Skyla Trantow | Apr 12, 2026, 11:16 PM |
| 10/11 | Already referred three friends. They all love it too. | 48341432BOPIS order cancelled at store | Sabrina Klocko |  Kip Schroeder IV | Mar 25, 2026, 2:50 PM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 07453272Store experience feedback | Sabrina Klocko | Mr. Skyla Trantow | Jan 20, 2026, 1:42 PM |
| 1/5 | Worst app onboarding I've experienced this year. | 50384945Allergic reaction concern | Sabrina Klocko |  Dr. Mandy McLaughlin | Jan 4, 2026, 6:54 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 23318979Order arrived damaged | Sabrina Klocko |  Kaela Friesen | Nov 20, 2025, 7:00 AM |
| 1/5 | Charged me twice and the agent said it would take 14 business days to refund. Outrageous. | 48026372Store experience feedback | Sabrina Klocko |  Julie Hodkiewicz | Oct 30, 2025, 7:01 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 97879175App crashes at checkout | Sabrina Klocko |  Mr. Eliza Gerhold IV | Oct 14, 2025, 4:39 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 44539020Item authenticity concern | Sabrina Klocko | Mr. Eliza Gerhold IV | Oct 7, 2025, 5:20 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 03608202Missing samples in order | Sabrina Klocko |  Miss Amber Hintz Sr. | Jul 13, 2025, 9:45 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 05129931Wholesale order question | Sabrina Klocko |  Garth Dooley | Jul 10, 2025, 1:49 PM |
| 9/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 23424653Question about product ingredients | Sabrina Klocko |  Katrina Johns | Jun 28, 2025, 9:10 AM |