Sabrina Klocko
chaim_russel@gmail.com
Showing 1 - 48 of 48
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 67688512 | Birthday gift not received | Solved | High | Sabrina Klocko | — |  Julie Hodkiewicz | influencer | 5h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 92085921 | Wholesale order question | Solved | High | Sabrina Klocko | — |  Garth Dooley | refundgift-cardvip | 18h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 77499367 | App crashes at checkout | Solved | Normal | Sabrina Klocko | — |  Faith Hilll | appreturns | 5h | ●Responded | 3/5 | — | — | May 7, 2026 | - | |
| 67739651 | Missing items in shipment | Solved | Normal | Sabrina Klocko | — |  Lily Raynor | Chat | samplesinfluencerrefund | 23h | ●Responded | 5/5 | — | — | May 7, 2026 | - |
| 31554708 | Where is my order? | Solved | Low | Sabrina Klocko | — |  Dr. Mandy McLaughlin | Chat | shade-matchbopis | 4h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - |
| 16865534 | Klarna / Afterpay split issue | Solved | Normal | Sabrina Klocko | — |  Mr. Cade Senger | — | 6h | ●Responded | 4/5 | — | — | Apr 18, 2026 | - | |
| 92173544 | Allergic reaction concern | Solved | High | Sabrina Klocko | — | Dr. Mandy McLaughlin | refundinfluencer | 3h | ⊘Not fired | — | — | — | Apr 16, 2026 | - | |
| 17206519 | Discount code not working | Solved | High | Sabrina Klocko | — |  Mr. Skyla Trantow | — | 2d 5h | ●Responded | 7/11 | — | — | Apr 9, 2026 | - | |
| 64712162 | Wholesale order question | Solved | Low | Sabrina Klocko | — |  Ignatius Cummerata | samples | 2h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 83440269 | Shipping cost question | Solved | Low | Sabrina Klocko | — |  Mr. Lonie Hudson | Chat | shade-matchsamplesgift-card | 8d 6h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - |
| 68273307 | Cancel order request | Solved | Normal | Sabrina Klocko | — |  Jacklyn Dare | — | 2d 20h | ○Sent, no reply | — | — | — | Mar 30, 2026 | - | |
| 48341432 | BOPIS order cancelled at store | Solved | Low | Sabrina Klocko | — |  Kip Schroeder IV | Chat | — | 7h | ●Responded | 10/11 | — | — | Mar 24, 2026 | - |
| 41458093 | BOPIS pickup not ready | Open | Low | Sabrina Klocko | — |  Leonard Waters-Howell | shade-matchvipwholesale | - | —Skipped | — | — | — | Mar 24, 2026 | - | |
| 10052750 | Question about product ingredients | Solved | Normal | Sabrina Klocko | — |  Eula McKenzie | shade-matchwholesaleapp | 1d 19h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - | |
| 40435583 | Missing samples in order | Solved | High | Sabrina Klocko | — |  Chaz Renner | — | 9d 22h | ○Sent, no reply | — | — | — | Mar 21, 2026 | - | |
| 84553676 | Lost package follow-up | Solved | High | Sabrina Klocko | — | Garth Dooley | Chat | damagedshade-matchfragrance | 2h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 66972828 | Restock alert for backorder | Solved | Low | Sabrina Klocko | — | Chaz Renner | Chat | bopisshade-match | 6h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - |
| 65019754 | Address change after shipping | Solved | Normal | Sabrina Klocko | — |  Darryl Jacobi | samples | 13h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 70363546 | Influencer code not working | Pending | Normal | Sabrina Klocko | — |  Amely Pacocha | gift-card | - | —Skipped | — | — | — | Feb 6, 2026 | - | |
| 07453272 | Store experience feedback | Closed | Normal | Sabrina Klocko | — | Mr. Skyla Trantow | Chat | damagedvip | 6h | ●Responded | 5/5 | — | — | Jan 19, 2026 | Jan 22, 2026 |
| 21686997 | Loyalty points not posting | Solved | Normal | Sabrina Klocko | — | Garth Dooley | shipping | 5h | ○Sent, no reply | — | — | — | Jan 9, 2026 | - | |
| 90601317 | Restock alert for backorder | Solved | Normal | Sabrina Klocko | — |  Mr. Eliza Gerhold IV | Chat | app | 17h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 50384945 | Allergic reaction concern | Solved | Normal | Sabrina Klocko | — | Dr. Mandy McLaughlin | appbopis | 1d 5h | ●Responded | 1/5 | — | — | Jan 1, 2026 | - | |
| 88268298 | Refund not received | Solved | Normal | Sabrina Klocko | — | Lily Raynor | vipappgift-card | 2h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 94891120 | Question about product ingredients | Open | High | Sabrina Klocko | — | Mr. Lonie Hudson | Chat | fragrancebopisapp | - | —Skipped | — | — | — | Dec 21, 2025 | - |
| 69866859 | Refund not received | Pending | Normal | Sabrina Klocko | — | Darryl Jacobi | Chat | — | - | —Skipped | — | — | — | Nov 20, 2025 | - |
| 23318979 | Order arrived damaged | Solved | Low | Sabrina Klocko | — |  Kaela Friesen | bopisgift-cardvip | 20h | ●Responded | 5/5 | — | — | Nov 18, 2025 | - | |
| 70153989 | Shipping cost question | Pending | Normal | Sabrina Klocko | — | Dr. Mandy McLaughlin | Chat | fragranceshipping | - | —Skipped | — | — | — | Nov 8, 2025 | - |
| 68802062 | Wrong shade sent | Open | Low | Sabrina Klocko | — | Lily Raynor | influencerdamagedsamples | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 48026372 | Store experience feedback | Solved | Normal | Sabrina Klocko | — | Julie Hodkiewicz | gift-card | 9d 11h | ●Responded | 1/5 | — | — | Oct 20, 2025 | - | |
| 97879175 | App crashes at checkout | Solved | Low | Sabrina Klocko | — | Mr. Eliza Gerhold IV | shippingshade-match | 2h | ●Responded | 4/5 | — | — | Oct 13, 2025 | - | |
| 44539020 | Item authenticity concern | Solved | Urgent | Sabrina Klocko | — | Mr. Eliza Gerhold IV | bopis | 1d | ●Responded | 10/11 | — | — | Oct 5, 2025 | - | |
| 96474571 | Store experience feedback | Closed | High | Sabrina Klocko | — |  Miss Amber Hintz Sr. | Chat | damagedshade-match | 23h | ⊘Not fired | — | — | — | Sep 25, 2025 | Sep 27, 2025 |
| 88968166 | BOPIS pickup not ready | Solved | Normal | Sabrina Klocko | — | Eula McKenzie | refund | 18h | ⊘Not fired | — | — | — | Sep 23, 2025 | - | |
| 49752832 | Missing items in shipment | Solved | Normal | Sabrina Klocko | — |  Tommy Kuvalis | Social | bopisreturnsshipping | 5d 16h | ⊘Not fired | — | — | — | Sep 10, 2025 | - |
| 96321254 | Price match request | Pending | Normal | Sabrina Klocko | — | Kip Schroeder IV | — | - | —Skipped | — | — | — | Sep 5, 2025 | - | |
| 46409171 | Wholesale order question | Pending | Normal | Sabrina Klocko | — | Julie Hodkiewicz | influencershade-matchbopis | - | —Skipped | — | — | — | Aug 22, 2025 | - | |
| 94405199 | Gift card balance question | Closed | Low | Sabrina Klocko | — | Mr. Skyla Trantow | Chat | vipbopisshade-match | 17h | ○Sent, no reply | — | — | — | Aug 10, 2025 | Aug 15, 2025 |
| 60505378 | Loyalty points not posting | Solved | Low | Sabrina Klocko | — | Faith Hilll | Chat | — | 3h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 92682882 | Klarna / Afterpay split issue | Solved | High | Sabrina Klocko | — | Jacklyn Dare | samplesgift-cardvip | 12h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - | |
| 02327188 | BOPIS pickup not ready | Solved | Normal | Sabrina Klocko | — |  Yazmin Jast | Chat | vip | 1d 12h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - |
| 03608202 | Missing samples in order | Closed | Normal | Sabrina Klocko | — | Miss Amber Hintz Sr. | Chat | wholesale | 8h | ●Responded | 4/5 | — | — | Jul 11, 2025 | Jul 15, 2025 |
| 69814782 | Refund not received | Solved | Normal | Sabrina Klocko | — | Tommy Kuvalis | samplesapp | 1h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - | |
| 05129931 | Wholesale order question | Solved | Urgent | Sabrina Klocko | — | Garth Dooley | — | 6d 6h | ●Responded | 1/5 | — | — | Jul 3, 2025 | - | |
| 23424653 | Question about product ingredients | Solved | Normal | Sabrina Klocko | — |  Katrina Johns | Phone | refundapp | 1d 19h | ●Responded | 9/11 | — | — | Jun 25, 2025 | - |
| 55089486 | Lost package follow-up | Solved | Normal | Sabrina Klocko | — | Mr. Lonie Hudson | Phone | gift-carddamaged | 5h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 98081931 | Insider tier issue | Closed | Normal | Sabrina Klocko | — | Faith Hilll | Chat | refund | 5h | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 8, 2025 |
| 69398490 | Lost package follow-up | Solved | Low | Sabrina Klocko | — |  Steve O'Conner | Chat | — | 2h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - |