Ottilie Stroman
lon_lynch-schmidt@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 07729819Return after 30-day window | Ottilie Stroman |  Dr. Mandy McLaughlin | May 17, 2026, 5:14 PM |
| 4/5 | Loyalty program for non-Insiders too. | 65994556Wholesale order question | Ottilie Stroman |  Mr. Skyla Trantow | May 16, 2026, 2:28 PM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 28727518Loyalty points not posting | Ottilie Stroman |  Darryl Jacobi | May 8, 2026, 7:30 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 01232277Insider tier issue | Ottilie Stroman |  Katrina Johns | Mar 23, 2026, 12:15 PM |
| 1/5 | Twelve days of back-and-forth and the issue is still not resolved. | 21543595Where is my order? | Ottilie Stroman |  Eula McKenzie | Feb 18, 2026, 4:40 AM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 36602625Shipping cost question | Ottilie Stroman |  Kip Schroeder IV | Feb 7, 2026, 4:45 AM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 12757330Gift card balance question | Ottilie Stroman | Dr. Mandy McLaughlin | Feb 5, 2026, 2:39 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 50801745Klarna / Afterpay split issue | Ottilie Stroman |  Kaela Friesen | Dec 31, 2025, 8:28 AM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 32991790BOPIS order cancelled at store | Ottilie Stroman | Darryl Jacobi | Dec 29, 2025, 3:50 PM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 73751765Missing samples in order | Ottilie Stroman |  Mr. Lonie Hudson | Oct 29, 2025, 3:57 PM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 56712606Allergic reaction concern | Ottilie Stroman |  Garth Dooley | Sep 15, 2025, 12:26 PM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 22115228Loyalty points not posting | Ottilie Stroman |  Amely Pacocha | Jul 28, 2025, 9:27 PM |