Ottilie Stroman
lon_lynch-schmidt@hotmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27146314 | Where is my order? | Open | High | Ottilie Stroman | — |  Vilma Gusikowski | Phone | — | - | —Skipped | — | — | — | May 19, 2026 | - |
| 07729819 | Return after 30-day window | Solved | Normal | Ottilie Stroman | — |  Dr. Mandy McLaughlin | Chat | refundfragranceapp | 1h | ●Responded | 5/5 | — | — | May 16, 2026 | - |
| 65994556 | Wholesale order question | Closed | Normal | Ottilie Stroman | — |  Mr. Skyla Trantow | Phone | fragrance | 3h | ●Responded | 4/5 | — | — | May 15, 2026 | May 22, 2026 |
| 28727518 | Loyalty points not posting | Solved | Normal | Ottilie Stroman | — |  Darryl Jacobi | Phone | appgift-card | 9d 16h | ●Responded | 2/5 | — | — | Apr 28, 2026 | - |
| 89231086 | BOPIS order cancelled at store | Pending | High | Ottilie Stroman | — |  Eula McKenzie | Chat | — | - | —Skipped | — | — | — | Apr 10, 2026 | - |
| 01232277 | Insider tier issue | Solved | High | Ottilie Stroman | — |  Katrina Johns | Chat | returnssamples | 22h | ●Responded | 4/5 | — | — | Mar 20, 2026 | - |
| 85547223 | Influencer code not working | Closed | Normal | Ottilie Stroman | — |  Tommy Kuvalis | shipping | 16h | ○Sent, no reply | — | — | — | Mar 12, 2026 | Mar 18, 2026 | |
| 58305215 | Shipping cost question | Closed | High | Ottilie Stroman | — |  Garth Dooley | loyaltydamaged | 8d 23h | ○Sent, no reply | — | — | — | Mar 11, 2026 | Mar 24, 2026 | |
| 30212392 | Wrong shade sent | Closed | Low | Ottilie Stroman | — | Eula McKenzie | damagedshippingrefund | 6h | ⊘Not fired | — | — | — | Mar 4, 2026 | Mar 5, 2026 | |
| 67122842 | Address change after shipping | Solved | Normal | Ottilie Stroman | — |  Faith Hilll | Chat | gift-cardsamplesloyalty | 3h | ○Sent, no reply | — | — | — | Feb 17, 2026 | - |
| 77569606 | Where is my order? | Closed | Normal | Ottilie Stroman | — |  Yazmin Jast | vipshipping | 6h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 21, 2026 | |
| 21543595 | Where is my order? | Solved | Normal | Ottilie Stroman | — | Eula McKenzie | Phone | apprefundsamples | 3d 17h | ●Responded | 1/5 | — | — | Feb 13, 2026 | - |
| 88733542 | Cancel subscription / Auto-replenish | Solved | Low | Ottilie Stroman | — |  Jacklyn Dare | Chat | shippingloyalty | 11h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 80115321 | Store experience feedback | Solved | Normal | Ottilie Stroman | — | Yazmin Jast | — | 18h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - | |
| 36602625 | Shipping cost question | Solved | High | Ottilie Stroman | — |  Kip Schroeder IV | samplesinfluencer | 2h | ●Responded | 5/5 | — | — | Feb 6, 2026 | - | |
| 12757330 | Gift card balance question | Closed | High | Ottilie Stroman | — | Dr. Mandy McLaughlin | damagedrefund | 1d | ●Responded | 5/5 | — | — | Feb 3, 2026 | Feb 7, 2026 | |
| 11872470 | Foundation match help | Closed | Normal | Ottilie Stroman | — |  Steve O'Conner | damagedgift-cardshipping | 6h | ○Sent, no reply | — | — | — | Feb 2, 2026 | Feb 9, 2026 | |
| 82844877 | Address change after shipping | Solved | Normal | Ottilie Stroman | — | Vilma Gusikowski | — | 1d 5h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 63796126 | Allergic reaction concern | Solved | Normal | Ottilie Stroman | — |  Julie Hodkiewicz | Chat | samples | 4h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - |
| 25673196 | Address change after shipping | Pending | Normal | Ottilie Stroman | — |  Chaz Renner | refundshippingbopis | - | —Skipped | — | — | — | Jan 8, 2026 | - | |
| 77131236 | Discount code not working | Solved | Low | Ottilie Stroman | — | Chaz Renner | influencerbopisvip | 5h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 50801745 | Klarna / Afterpay split issue | Closed | Normal | Ottilie Stroman | — |  Kaela Friesen | shippingfragrance | 17h | ●Responded | 4/5 | — | — | Dec 29, 2025 | Jan 1, 2026 | |
| 32991790 | BOPIS order cancelled at store | Solved | Normal | Ottilie Stroman | — | Darryl Jacobi | samplesbopisshipping | 9d 4h | ●Responded | 1/5 | — | — | Dec 18, 2025 | - | |
| 15464145 | Price match request | Solved | Normal | Ottilie Stroman | — |  Lily Raynor | Chat | — | 13h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - |
| 08061958 | Address change after shipping | Solved | Low | Ottilie Stroman | — | Katrina Johns | samplesappfragrance | 4h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 36801509 | BOPIS order cancelled at store | Solved | High | Ottilie Stroman | — | Garth Dooley | Social | gift-card | 1h | ⊘Not fired | — | — | — | Nov 14, 2025 | - |
| 88851204 | Missing items in shipment | Solved | Normal | Ottilie Stroman | — | Kip Schroeder IV | — | 2h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 73137687 | Item authenticity concern | Solved | Normal | Ottilie Stroman | — | Tommy Kuvalis | damagedbopisfragrance | 4h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 73751765 | Missing samples in order | Closed | Normal | Ottilie Stroman | — |  Mr. Lonie Hudson | — | 2d 15h | ●Responded | 3/5 | — | — | Oct 25, 2025 | Oct 29, 2025 | |
| 67803890 | Shipping cost question | Solved | High | Ottilie Stroman | — |  Miss Amber Hintz Sr. | refundbopisapp | 1h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - | |
| 64923133 | Discount code not working | Solved | Low | Ottilie Stroman | — | Kip Schroeder IV | Social | gift-cardapployalty | 5h | ⊘Not fired | — | — | — | Sep 25, 2025 | - |
| 68756912 | Lost package follow-up | Solved | Normal | Ottilie Stroman | — | Julie Hodkiewicz | Social | shipping | 19h | ⊘Not fired | — | — | — | Sep 16, 2025 | - |
| 56712606 | Allergic reaction concern | Solved | Normal | Ottilie Stroman | — | Garth Dooley | Chat | — | 11h | ●Responded | 4/5 | — | — | Sep 14, 2025 | - |
| 32629658 | Store experience feedback | Closed | Low | Ottilie Stroman | — | Dr. Mandy McLaughlin | Chat | returnsloyalty | 3h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 14, 2025 |
| 78827711 | Insider tier issue | Closed | Normal | Ottilie Stroman | — |  Leonard Waters-Howell | damagedgift-cardloyalty | 1h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 5, 2025 | |
| 34965303 | Refund not received | Solved | Normal | Ottilie Stroman | — | Miss Amber Hintz Sr. | Chat | — | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - |
| 71408488 | BOPIS pickup not ready | Closed | Normal | Ottilie Stroman | — | Tommy Kuvalis | — | 2d 23h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Aug 31, 2025 | |
| 51438354 | Gift card balance question | Solved | Normal | Ottilie Stroman | — |  Amely Pacocha | refundappfragrance | 1d | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 81943601 | Order arrived damaged | Solved | Normal | Ottilie Stroman | — | Eula McKenzie | Chat | influencershipping | 1d 8h | ⊘Not fired | — | — | — | Aug 20, 2025 | - |
| 99428728 | Influencer code not working | Solved | Normal | Ottilie Stroman | — | Steve O'Conner | Chat | returnsfragrance | 4d 22h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 36757471 | Missing items in shipment | Solved | Normal | Ottilie Stroman | — | Miss Amber Hintz Sr. | — | 6h | ○Sent, no reply | — | — | — | Aug 5, 2025 | - | |
| 69410737 | BOPIS order cancelled at store | Closed | High | Ottilie Stroman | — | Katrina Johns | Chat | appdamagedinfluencer | 5h | ⊘Not fired | — | — | — | Jul 31, 2025 | Aug 5, 2025 |
| 22115228 | Loyalty points not posting | Closed | Normal | Ottilie Stroman | — | Amely Pacocha | Chat | vipsampleswholesale | 5d 13h | ●Responded | 7/11 | — | — | Jul 22, 2025 | Aug 4, 2025 |
| 99398504 | Missing items in shipment | Solved | High | Ottilie Stroman | — | Yazmin Jast | — | 2h | ⊘Not fired | — | — | — | Jul 18, 2025 | - | |
| 27113150 | Wrong shade sent | Pending | High | Ottilie Stroman | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Jul 13, 2025 | - | |
| 87158978 | Cancel order request | Pending | Normal | Ottilie Stroman | — | Garth Dooley | Chat | wholesaleinfluencerloyalty | - | —Skipped | — | — | — | Jul 10, 2025 | - |
| 21218763 | Allergic reaction concern | Solved | Normal | Ottilie Stroman | — | Lily Raynor | Chat | — | 19h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - |
| 58580333 | Store experience feedback | Open | Normal | Ottilie Stroman | — | Kip Schroeder IV | loyalty | - | —Skipped | — | — | — | Jul 5, 2025 | - | |
| 75207948 | App login problem | Solved | Normal | Ottilie Stroman | — | Leonard Waters-Howell | damaged | 16h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |
| 66841656 | Where is my order? | Pending | Normal | Ottilie Stroman | — | Dr. Mandy McLaughlin | Chat | samplesgift-cardwholesale | - | —Skipped | — | — | — | Jul 1, 2025 | - |