Frederick Kling
stanley.weber@hotmail.com
Showing 1 - 20 of 20
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 18630117Price match request | Frederick Kling |  Mr. Cade Senger | May 16, 2026, 4:23 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 61316928App login problem | Frederick Kling |  Ignatius Cummerata | Apr 28, 2026, 5:09 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 87552132Cancel order request | Frederick Kling |  Garth Dooley | Apr 7, 2026, 2:26 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 23099862Cancel order request | Frederick Kling |  Tommy Kuvalis | Mar 18, 2026, 11:27 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 82134548Klarna / Afterpay split issue | Frederick Kling |  Amely Pacocha | Feb 13, 2026, 6:02 PM |
| 10/11 | Already referred three friends. They all love it too. | 09643999App login problem | Frederick Kling |  Vilma Gusikowski | Feb 6, 2026, 2:04 PM |
| 3/5 | Agent was polite but couldn't actually fix the loyalty points issue. | 75120916BOPIS pickup not ready | Frederick Kling | Ignatius Cummerata | Jan 22, 2026, 5:10 PM |
| 1/5 | Three weeks, four agents, still no refund. | 19209061Birthday gift not received | Frederick Kling |  Yazmin Jast | Jan 6, 2026, 11:14 PM |
| 5/5 | Marie answered my question about which retinol to start with. Detailed, no pressure to upsell. | 71560700Item authenticity concern | Frederick Kling |  Katrina Johns | Dec 20, 2025, 6:41 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 63528952Where is my order? | Frederick Kling |  Julie Hodkiewicz | Oct 30, 2025, 5:31 PM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 06041147Missing items in shipment | Frederick Kling | Julie Hodkiewicz | Oct 25, 2025, 11:10 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 91175870Cancel order request | Frederick Kling |  Mr. Skyla Trantow | Oct 18, 2025, 9:52 PM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 88361233Price match request | Frederick Kling |  Kip Schroeder IV | Oct 4, 2025, 2:41 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 95262135Address change after shipping | Frederick Kling | Yazmin Jast | Sep 30, 2025, 3:21 AM |
| 4/5 | Resolved fine. The first agent transferred me but the second one nailed it. | 42693303Question about product ingredients | Frederick Kling |  Miss Amber Hintz Sr. | Sep 11, 2025, 7:14 AM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 92790804Refund not received | Frederick Kling | Amely Pacocha | Sep 10, 2025, 11:01 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 14681223Price match request | Frederick Kling | Tommy Kuvalis | Aug 15, 2025, 6:44 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 33854314App crashes at checkout | Frederick Kling | Yazmin Jast | Aug 10, 2025, 2:47 PM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 73379722Wrong shade sent | Frederick Kling | Vilma Gusikowski | Jul 21, 2025, 7:05 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 46864280Price match request | Frederick Kling |  Eula McKenzie | Jul 18, 2025, 6:35 AM |