Dereck Torphy
keira.zulauf66@gmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 88245441Discount code not working | Dereck Torphy |  Julie Hodkiewicz | Mar 27, 2026, 8:58 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 62711285Influencer code not working | Dereck Torphy |  Garth Dooley | Feb 14, 2026, 1:39 PM |
| 4/5 | Good chat support. Returned product still hadn't been processed when I followed up. | 73236851Foundation match help | Dereck Torphy |  Eula McKenzie | Feb 5, 2026, 1:48 AM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 41603801Allergic reaction concern | Dereck Torphy |  Steve O'Conner | Dec 24, 2025, 9:30 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 88987772Order arrived damaged | Dereck Torphy |  Vilma Gusikowski | Oct 2, 2025, 11:45 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 69062935Item authenticity concern | Dereck Torphy |  Leonard Waters-Howell | Sep 28, 2025, 4:11 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 46784924Refund not received | Dereck Torphy |  Tommy Kuvalis | Sep 13, 2025, 8:09 AM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 72047592Loyalty points not posting | Dereck Torphy |  Mr. Cade Senger | Sep 10, 2025, 10:43 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 83579391Restock alert for backorder | Dereck Torphy |  Kip Schroeder IV | Sep 9, 2025, 11:05 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 51098282Klarna / Afterpay split issue | Dereck Torphy |  Katrina Johns | Aug 6, 2025, 7:23 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 36971737BOPIS order cancelled at store | Dereck Torphy |  Yazmin Jast | May 31, 2025, 6:57 PM |
| 1/5 | Lost my package, refused to refund or reship. I'm done with this brand. | 79393763Return after 30-day window | Dereck Torphy |  Faith Hilll | May 31, 2025, 6:41 PM |