Frank Predovic
ashtyn.romaguera@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 39670059BOPIS order cancelled at store | Frank Predovic |  Faith Hilll | May 2, 2026, 2:12 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 41285196Question about product ingredients | Frank Predovic |  Mr. Cade Senger | Mar 13, 2026, 10:20 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 69682617Pro discount enrollment | Frank Predovic |  Julie Hodkiewicz | Feb 26, 2026, 9:31 PM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 99966941Address change after shipping | Frank Predovic |  Oscar O'Hara | Dec 28, 2025, 6:26 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 60474546Missing samples in order | Frank Predovic |  Katrina Johns | Dec 14, 2025, 12:55 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 45026574Price match request | Frank Predovic | Faith Hilll | Dec 2, 2025, 10:05 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 80121481Klarna / Afterpay split issue | Frank Predovic |  Mr. Lonie Hudson | Sep 20, 2025, 8:30 PM |
| 1/5 | The agent argued with me over a clearly broken seal on the product. | 82042463Restock alert for backorder | Frank Predovic |  Eula McKenzie | Sep 5, 2025, 4:06 PM |
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 92203940Shipping cost question | Frank Predovic | Katrina Johns | Sep 2, 2025, 8:05 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 88370564App crashes at checkout | Frank Predovic | Faith Hilll | Aug 30, 2025, 1:24 AM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 71644974Wrong shade sent | Frank Predovic |  Lily Raynor | Aug 3, 2025, 10:15 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 25086170Where is my order? | Frank Predovic |  Mr. Skyla Trantow | Jul 5, 2025, 6:38 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 56563389Item authenticity concern | Frank Predovic |  Amely Pacocha | Jul 3, 2025, 5:13 PM |