Layla Rau
amaya3@yahoo.com
Showing 1 - 9 of 9
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 53399926Lost package follow-up | Layla Rau |  Amely Pacocha | May 17, 2026, 5:34 AM |
| 5/5 | Make the chat agents actually empowered to make refund decisions. | 20088688App login problem | Layla Rau |  Mr. Eliza Gerhold IV | Apr 18, 2026, 1:52 AM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 27482773Loyalty points not posting | Layla Rau |  Tommy Kuvalis | Mar 31, 2026, 11:51 AM |
| 4/5 | Mostly happy. Replacement product was sent but in the wrong shade initially. | 21461432BOPIS pickup not ready | Layla Rau |  Garth Dooley | Dec 6, 2025, 5:59 PM |
| 3/5 | Just okay. The agent solved the immediate problem but the larger issue is still there. | 67801436Missing items in shipment | Layla Rau |  Vilma Gusikowski | Nov 29, 2025, 6:22 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 20927165Loyalty points not posting | Layla Rau |  Yazmin Jast | Nov 28, 2025, 12:56 AM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 07217581Item authenticity concern | Layla Rau |  Lily Raynor | Nov 13, 2025, 6:23 PM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 79544252BOPIS order cancelled at store | Layla Rau |  Kip Schroeder IV | Jun 18, 2025, 6:41 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 53371550Cancel order request | Layla Rau |  Dr. Mandy McLaughlin | May 30, 2025, 4:50 AM |