Alfreda Shields
alyssa15@hotmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 53809226BOPIS pickup not ready | Alfreda Shields |  Mr. Skyla Trantow | Apr 22, 2026, 5:36 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 77120835Address change after shipping | Alfreda Shields |  Jacklyn Dare | Feb 27, 2026, 8:31 AM |
| 1/5 | Discount code didn't work, agent blamed me for entering it wrong. It was their typo. | 89643142Cancel subscription / Auto-replenish | Alfreda Shields |  Yazmin Jast | Feb 21, 2026, 12:45 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 62504723Missing items in shipment | Alfreda Shields | Mr. Skyla Trantow | Feb 8, 2026, 12:16 PM |
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 50198752Birthday gift not received | Alfreda Shields |  Ignatius Cummerata | Dec 13, 2025, 6:29 PM |
| 5/5 | Best welcome experience I've had from any beauty brand. | 71406191Shipping cost question | Alfreda Shields |  Dr. Mandy McLaughlin | Dec 9, 2025, 10:47 PM |
| 9/11 | Already referred three friends. They all love it too. | 76944506Address change after shipping | Alfreda Shields | Jacklyn Dare | Dec 2, 2025, 4:25 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 39415326BOPIS order cancelled at store | Alfreda Shields |  Mr. Lonie Hudson | Jul 11, 2025, 9:16 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 24968974Address change after shipping | Alfreda Shields |  Garth Dooley | Jul 8, 2025, 9:07 AM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 98126506Order arrived damaged | Alfreda Shields | Yazmin Jast | Jul 5, 2025, 3:50 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 54346443Wrong shade sent | Alfreda Shields | Dr. Mandy McLaughlin | Jun 2, 2025, 5:12 AM |