Alfreda Shields
alyssa15@hotmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36073854 | Address change after shipping | Solved | Low | Alfreda Shields | — |  Yazmin Jast | Chat | returns | 21h | ○Sent, no reply | — | — | — | May 15, 2026 | - |
| 13125667 | BOPIS pickup not ready | Solved | Low | Alfreda Shields | — | Yazmin Jast | influencer | 23h | ○Sent, no reply | — | — | — | May 3, 2026 | - | |
| 63038983 | Shipping cost question | Solved | Normal | Alfreda Shields | — |  Faith Hilll | shade-matchappshipping | 5h | ○Sent, no reply | — | — | — | Apr 24, 2026 | - | |
| 53809226 | BOPIS pickup not ready | Closed | Normal | Alfreda Shields | — |  Mr. Skyla Trantow | Chat | wholesalereturns | 1d 14h | ●Responded | 3/5 | — | — | Apr 19, 2026 | Apr 24, 2026 |
| 02966396 | Return after 30-day window | Solved | Normal | Alfreda Shields | — |  Kaela Friesen | influencerreturnsgift-card | 5d 3h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 80645255 | Wrong shade sent | Solved | Low | Alfreda Shields | — |  Darryl Jacobi | samplesinfluencergift-card | 8h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 62758712 | Lost package follow-up | Pending | Normal | Alfreda Shields | — |  Steve O'Conner | wholesaleshipping | - | —Skipped | — | — | — | Mar 10, 2026 | - | |
| 77120835 | Address change after shipping | Solved | Normal | Alfreda Shields | — |  Jacklyn Dare | vip | 9h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | |
| 68850420 | Address change after shipping | Closed | Low | Alfreda Shields | — |  Mr. Lonie Hudson | Chat | — | 10h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 23, 2026 |
| 89643142 | Cancel subscription / Auto-replenish | Closed | Normal | Alfreda Shields | — | Yazmin Jast | Chat | wholesale | 2d 19h | ●Responded | 1/5 | — | — | Feb 16, 2026 | Feb 23, 2026 |
| 86857004 | Wrong shade sent | Closed | Low | Alfreda Shields | — | Steve O'Conner | damaged | 6h | ○Sent, no reply | — | — | — | Feb 8, 2026 | Feb 15, 2026 | |
| 62504723 | Missing items in shipment | Closed | Normal | Alfreda Shields | — | Mr. Skyla Trantow | Chat | loyalty | 5h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 13, 2026 |
| 06096682 | Insider tier issue | Open | Normal | Alfreda Shields | — |  Tommy Kuvalis | Chat | influencer | - | —Skipped | — | — | — | Jan 27, 2026 | - |
| 05302909 | Order arrived damaged | Pending | Low | Alfreda Shields | — |  Ignatius Cummerata | influencerloyalty | - | —Skipped | — | — | — | Jan 7, 2026 | - | |
| 36987038 | Address change after shipping | Pending | Normal | Alfreda Shields | — |  Julie Hodkiewicz | refund | - | —Skipped | — | — | — | Jan 1, 2026 | - | |
| 70438376 | Gift card balance question | Solved | Normal | Alfreda Shields | — | Julie Hodkiewicz | damagedrefundvip | 2h | ⊘Not fired | — | — | — | Dec 23, 2025 | - | |
| 10107979 | BOPIS pickup not ready | Solved | Normal | Alfreda Shields | — |  Vilma Gusikowski | Phone | shipping | 16h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 50198752 | Birthday gift not received | Closed | Normal | Alfreda Shields | — | Ignatius Cummerata | fragrance | 17h | ●Responded | 5/5 | — | — | Dec 12, 2025 | Dec 17, 2025 | |
| 71406191 | Shipping cost question | Solved | Low | Alfreda Shields | — |  Dr. Mandy McLaughlin | app | 3h | ●Responded | 5/5 | — | — | Dec 9, 2025 | - | |
| 76944506 | Address change after shipping | Closed | Low | Alfreda Shields | — | Jacklyn Dare | — | 1d 1h | ●Responded | 9/11 | — | — | Dec 1, 2025 | Dec 8, 2025 | |
| 40274119 | Restock alert for backorder | Solved | Normal | Alfreda Shields | — | Jacklyn Dare | Chat | loyaltyshade-matchfragrance | 1h | ○Sent, no reply | — | — | — | Nov 10, 2025 | - |
| 22658892 | Loyalty points not posting | Open | Low | Alfreda Shields | — | Kaela Friesen | samplesviprefund | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 04725572 | Gift card balance question | Pending | Normal | Alfreda Shields | — |  Eula McKenzie | influencerreturns | - | —Skipped | — | — | — | Oct 7, 2025 | - | |
| 64675739 | Loyalty points not posting | Closed | Normal | Alfreda Shields | — | Faith Hilll | Chat | appdamagedfragrance | 4h | ○Sent, no reply | — | — | — | Sep 26, 2025 | Oct 3, 2025 |
| 66450745 | Klarna / Afterpay split issue | Solved | Low | Alfreda Shields | — |  Mr. Cade Senger | — | 21h | ○Sent, no reply | — | — | — | Sep 25, 2025 | - | |
| 31567546 | Pro discount enrollment | Solved | High | Alfreda Shields | — | Eula McKenzie | Phone | vipreturns | 6h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - |
| 22788820 | Pro discount enrollment | Solved | Normal | Alfreda Shields | — |  Mr. Eliza Gerhold IV | Chat | loyalty | 3h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 90422821 | Allergic reaction concern | Closed | Normal | Alfreda Shields | — | Jacklyn Dare | Chat | shippingdamagedrefund | 6h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 6, 2025 |
| 54835566 | Cancel order request | Closed | High | Alfreda Shields | — | Eula McKenzie | Social | — | 14h | ⊘Not fired | — | — | — | Aug 6, 2025 | Aug 11, 2025 |
| 75052217 | Cancel subscription / Auto-replenish | Pending | Normal | Alfreda Shields | — |  Garth Dooley | refundgift-cardshipping | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 39415326 | BOPIS order cancelled at store | Solved | Normal | Alfreda Shields | — | Mr. Lonie Hudson | samplesreturnsshipping | 16h | ●Responded | 10/11 | — | — | Jul 10, 2025 | - | |
| 24968974 | Address change after shipping | Solved | High | Alfreda Shields | — | Garth Dooley | influencerfragranceshade-match | 2d 23h | ●Responded | 4/5 | — | — | Jul 3, 2025 | - | |
| 98126506 | Order arrived damaged | Solved | Normal | Alfreda Shields | — | Yazmin Jast | shade-match | 1d 10h | ●Responded | 4/11 | — | — | Jul 2, 2025 | - | |
| 30368413 | Gift card balance question | Pending | Normal | Alfreda Shields | — | Mr. Eliza Gerhold IV | wholesalegift-card | - | —Skipped | — | — | — | Jul 2, 2025 | - | |
| 81849364 | Address change after shipping | Solved | Normal | Alfreda Shields | — |  Leonard Waters-Howell | — | 14h | ⊘Not fired | — | — | — | Jun 12, 2025 | - | |
| 11490508 | Cancel order request | Solved | Normal | Alfreda Shields | — | Tommy Kuvalis | loyaltyrefundshade-match | 1d | ⊘Not fired | — | — | — | Jun 10, 2025 | - | |
| 54346443 | Wrong shade sent | Closed | Normal | Alfreda Shields | — | Dr. Mandy McLaughlin | Chat | shipping | 6h | ●Responded | 2/5 | — | — | May 31, 2025 | Jun 1, 2025 |