Marshall Roberts
Atlas Hospitality·broderick.marquardt85@atlashospitality.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Took five emails and three chats to get my points credited. | 51331821BOPIS order cancelled at store | Marshall Roberts |  Mr. Lonie Hudson | Apr 20, 2026, 8:22 AM |
| 2/5 | The shade quiz was completely off for my undertone. | 14359254Question about product ingredients | Marshall Roberts | Mr. Lonie Hudson | Apr 5, 2026, 7:23 AM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 59872801Discount code not working | Marshall Roberts |  Tommy Kuvalis | Mar 6, 2026, 6:40 AM |
| 2/5 | Long wait, then the agent disconnected without resolving anything. | 95848463Cancel subscription / Auto-replenish | Marshall Roberts |  Dr. Mandy McLaughlin | Jan 17, 2026, 4:58 PM |
| 3/5 | Honestly love the brand but the app needs a real overhaul. | 10192007Allergic reaction concern | Marshall Roberts |  Steve O'Conner | Nov 25, 2025, 7:38 PM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 22656142Address change after shipping | Marshall Roberts |  Lily Raynor | Sep 22, 2025, 12:57 AM |
| 2/5 | Frustrating. Had to repeat my issue four times to three different agents. | 33509881Wrong shade sent | Marshall Roberts |  Vilma Gusikowski | Sep 6, 2025, 3:34 PM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 61972071Question about product ingredients | Marshall Roberts |  Kip Schroeder IV | Aug 23, 2025, 6:05 PM |
| 2/5 | The shade quiz was completely off for my undertone. | 38910164Return after 30-day window | Marshall Roberts |  Yazmin Jast | Aug 14, 2025, 11:27 AM |
| 2/5 | App keeps crashing at checkout and support just told me to clear the cache. That doesn't help. | 43832036Cancel order request | Marshall Roberts | Tommy Kuvalis | Jul 12, 2025, 11:01 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 58547130Restock alert for backorder | Marshall Roberts | Tommy Kuvalis | Jun 20, 2025, 5:53 PM |
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 41910308Insider tier issue | Marshall Roberts |  Faith Hilll | Jun 13, 2025, 7:45 AM |