Wm Durgan
boyd65@gmail.com
Showing 1 - 11 of 11
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 60203702Missing items in shipment | Wm Durgan |  Faith Hilll | Apr 5, 2026, 9:04 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 17428005Insider tier issue | Wm Durgan | Faith Hilll | Mar 1, 2026, 2:51 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 99046408Pro discount enrollment | Wm Durgan |  Amely Pacocha | Feb 26, 2026, 7:53 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 05017671Store experience feedback | Wm Durgan |  Leonard Waters-Howell | Jan 26, 2026, 11:50 PM |
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 15692123Restock alert for backorder | Wm Durgan |  Steve O'Conner | Jan 1, 2026, 12:08 PM |
| 5/5 | Used the app to swap a shade and it was approved on the spot. | 44769414Loyalty points not posting | Wm Durgan |  Darryl Jacobi | Dec 7, 2025, 1:01 PM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 55509800Foundation match help | Wm Durgan |  Chaz Renner | Nov 16, 2025, 7:27 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 83760680Item authenticity concern | Wm Durgan |  Ignatius Cummerata | Oct 30, 2025, 1:05 AM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 85048767App login problem | Wm Durgan |  Miss Amber Hintz Sr. | Sep 11, 2025, 8:49 PM |
| 5/5 | Easier returns from international addresses. | 70826822BOPIS pickup not ready | Wm Durgan |  Oscar O'Hara | Aug 2, 2025, 6:32 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 53628817Restock alert for backorder | Wm Durgan |  Kaela Friesen | Jun 21, 2025, 7:31 AM |