Wm Durgan
boyd65@gmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 55666865 | Address change after shipping | Solved | Normal | Wm Durgan | — |  Amely Pacocha | Chat | appviprefund | 5h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 70049089 | Return after 30-day window | Closed | Low | Wm Durgan | — |  Tommy Kuvalis | Phone | appdamagedgift-card | 2h | ○Sent, no reply | — | — | — | Apr 23, 2026 | Apr 28, 2026 |
| 60203702 | Missing items in shipment | Closed | Low | Wm Durgan | — |  Faith Hilll | Chat | influencerrefund | 6h | ●Responded | 5/5 | — | — | Apr 3, 2026 | Apr 10, 2026 |
| 23022923 | BOPIS order cancelled at store | Solved | High | Wm Durgan | — | Faith Hilll | — | 1d 2h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - | |
| 98911197 | Cancel order request | Pending | High | Wm Durgan | — |  Mr. Skyla Trantow | wholesaleshade-match | - | —Skipped | — | — | — | Mar 2, 2026 | - | |
| 90348256 | Foundation match help | Solved | Low | Wm Durgan | — |  Leonard Waters-Howell | wholesalefragrance | 8h | ○Sent, no reply | — | — | — | Feb 27, 2026 | - | |
| 17428005 | Insider tier issue | Solved | Low | Wm Durgan | — | Faith Hilll | damagedgift-card | 20h | ●Responded | 5/5 | — | — | Feb 26, 2026 | - | |
| 99046408 | Pro discount enrollment | Closed | Normal | Wm Durgan | — | Amely Pacocha | damaged | 4d 12h | ●Responded | 3/5 | — | — | Feb 21, 2026 | Feb 28, 2026 | |
| 67785342 | Foundation match help | Pending | Normal | Wm Durgan | — |  Kip Schroeder IV | appreturns | - | —Skipped | — | — | — | Feb 21, 2026 | - | |
| 45163600 | BOPIS pickup not ready | Closed | Normal | Wm Durgan | — |  Mr. Lonie Hudson | — | 2h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 24, 2026 | |
| 71862995 | Pro discount enrollment | Solved | High | Wm Durgan | — |  Mr. Cade Senger | Chat | — | 1d 21h | ⊘Not fired | — | — | — | Feb 6, 2026 | - |
| 05017671 | Store experience feedback | Closed | Normal | Wm Durgan | — | Leonard Waters-Howell | vipgift-cardinfluencer | 2d 18h | ●Responded | 4/5 | — | — | Jan 22, 2026 | Feb 1, 2026 | |
| 41172312 | Shipping cost question | Solved | Low | Wm Durgan | — | Mr. Cade Senger | Chat | damagedreturns | 4h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - |
| 45577729 | Return after 30-day window | Solved | Normal | Wm Durgan | — | Leonard Waters-Howell | Social | — | 2d 17h | ⊘Not fired | — | — | — | Jan 1, 2026 | - |
| 15692123 | Restock alert for backorder | Solved | High | Wm Durgan | — |  Steve O'Conner | gift-cardinfluencerloyalty | 1d | ●Responded | 3/5 | — | — | Dec 29, 2025 | - | |
| 19902148 | Restock alert for backorder | Solved | Low | Wm Durgan | — | Tommy Kuvalis | Chat | refundvipshipping | 5h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 15349223 | BOPIS order cancelled at store | Solved | Normal | Wm Durgan | — |  Yazmin Jast | Chat | shipping | 2d 22h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 29106658 | Cancel order request | Pending | Normal | Wm Durgan | — |  Katrina Johns | Chat | — | - | —Skipped | — | — | — | Dec 16, 2025 | - |
| 44769414 | Loyalty points not posting | Closed | High | Wm Durgan | — |  Darryl Jacobi | Chat | shade-matchshippinggift-card | 6h | ●Responded | 5/5 | — | — | Dec 6, 2025 | Dec 8, 2025 |
| 15804405 | App crashes at checkout | Closed | Normal | Wm Durgan | — | Mr. Cade Senger | Phone | returnsshippingvip | 15h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 16, 2025 |
| 55509800 | Foundation match help | Solved | Normal | Wm Durgan | — |  Chaz Renner | gift-card | 19h | ●Responded | 10/11 | — | — | Nov 14, 2025 | - | |
| 54114697 | Wrong shade sent | Solved | Normal | Wm Durgan | — | Kip Schroeder IV | — | 1h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - | |
| 03869257 | Wrong shade sent | Pending | Normal | Wm Durgan | — | Chaz Renner | appreturns | - | —Skipped | — | — | — | Nov 5, 2025 | - | |
| 83760680 | Item authenticity concern | Solved | Normal | Wm Durgan | — |  Ignatius Cummerata | Phone | — | 6h | ●Responded | 5/5 | — | — | Oct 28, 2025 | - |
| 91143377 | Refund not received | Closed | Normal | Wm Durgan | — | Ignatius Cummerata | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Oct 4, 2025 | Oct 11, 2025 |
| 38119420 | Question about product ingredients | Open | Normal | Wm Durgan | — | Steve O'Conner | returnsdamagedloyalty | - | —Skipped | — | — | — | Sep 18, 2025 | - | |
| 85048767 | App login problem | Solved | Normal | Wm Durgan | — |  Miss Amber Hintz Sr. | bopisrefund | 11h | ●Responded | 4/5 | — | — | Sep 9, 2025 | - | |
| 97772163 | Wrong shade sent | Solved | Urgent | Wm Durgan | — |  Garth Dooley | — | 7h | ○Sent, no reply | — | — | — | Sep 7, 2025 | - | |
| 43241286 | Shipping cost question | Solved | Normal | Wm Durgan | — |  Dr. Mandy McLaughlin | Chat | — | 8h | ○Sent, no reply | — | — | — | Aug 31, 2025 | - |
| 12810980 | Wholesale order question | Solved | Normal | Wm Durgan | — | Ignatius Cummerata | loyaltywholesalegift-card | 6h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |
| 70826822 | BOPIS pickup not ready | Closed | Normal | Wm Durgan | — |  Oscar O'Hara | vipbopis | 15h | ●Responded | 5/5 | — | — | Aug 1, 2025 | Aug 3, 2025 | |
| 58692925 | Pro discount enrollment | Solved | Normal | Wm Durgan | — | Katrina Johns | appgift-cardvip | 6h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |
| 35816051 | Missing samples in order | Closed | Low | Wm Durgan | — | Leonard Waters-Howell | Chat | — | 1d 3h | ⊘Not fired | — | — | — | Jul 26, 2025 | Aug 3, 2025 |
| 77829511 | Order arrived damaged | Closed | High | Wm Durgan | — | Tommy Kuvalis | Chat | gift-card | 1h | ⊘Not fired | — | — | — | Jul 17, 2025 | Jul 23, 2025 |
| 60704347 | Order arrived damaged | Solved | Normal | Wm Durgan | — | Katrina Johns | shipping | 9h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 51863525 | Cancel subscription / Auto-replenish | Closed | Normal | Wm Durgan | — |  Jacklyn Dare | Chat | apprefundshipping | 11h | ○Sent, no reply | — | — | — | Jun 18, 2025 | Jun 24, 2025 |
| 53628817 | Restock alert for backorder | Solved | Normal | Wm Durgan | — |  Kaela Friesen | returnsrefundgift-card | 19h | ●Responded | 3/5 | — | — | Jun 18, 2025 | - | |
| 67844376 | Address change after shipping | Solved | High | Wm Durgan | — | Amely Pacocha | — | 5h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |