Lacy Schuppe
kathryn_jerde88@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helped me find a fragrance similar to one that was discontinued. Truly thoughtful. | 55765957Return after 30-day window | Lacy Schuppe |  Jacklyn Dare | May 10, 2026, 1:47 AM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 62877227Loyalty points not posting | Lacy Schuppe |  Kip Schroeder IV | May 1, 2026, 8:23 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 89111534Wrong shade sent | Lacy Schuppe | Kip Schroeder IV | Apr 5, 2026, 2:43 AM |
| 4/5 | Generally happy. The fragrance sample they sent wasn't what I picked but close enough. | 04844721Wholesale order question | Lacy Schuppe |  Eula McKenzie | Jan 14, 2026, 6:18 AM |
| 9/11 | Already referred three friends. They all love it too. | 75116896Item authenticity concern | Lacy Schuppe | Kip Schroeder IV | Dec 29, 2025, 2:57 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 53480109Lost package follow-up | Lacy Schuppe |  Yazmin Jast | Dec 15, 2025, 3:21 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 47102895Address change after shipping | Lacy Schuppe |  Dr. Mandy McLaughlin | Nov 29, 2025, 2:38 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 12873391Address change after shipping | Lacy Schuppe |  Miss Amber Hintz Sr. | Nov 29, 2025, 12:39 AM |
| 7/11 | It's fine. Nothing makes me actively recommend it though. | 18830146Order arrived damaged | Lacy Schuppe |  Vilma Gusikowski | Oct 11, 2025, 1:38 AM |
| 9/11 | Love everything about it. The Insider program is genuinely valuable. | 04919847Lost package follow-up | Lacy Schuppe |  Tommy Kuvalis | Oct 7, 2025, 8:08 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 49792308Allergic reaction concern | Lacy Schuppe |  Darryl Jacobi | Oct 4, 2025, 7:00 AM |
| 10/11 | I tell everyone — Bloom is doing beauty retail right. | 02944059Store experience feedback | Lacy Schuppe |  Steve O'Conner | Sep 17, 2025, 11:31 PM |
| 4/5 | Got my issue handled. Slightly long wait but the agent more than made up for it. | 54707269Missing samples in order | Lacy Schuppe |  Katrina Johns | Jul 21, 2025, 9:57 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 86060291Order arrived damaged | Lacy Schuppe |  Julie Hodkiewicz | Jul 4, 2025, 4:17 AM |