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CustomersBetty Cummerata

Betty Cummerata

edgar.wilderman@gmail.com
Tickets28Responses9
Showing 1 - 9 of 9
Rating
Comment
Ticket
Customer
Team member
Responded
1/5Insider status was downgraded incorrectly and no one will fix it.37405568Store experience feedbackBetty CummerataLily RaynorApr 2, 2026, 5:07 PM
4/11Pricing has crept up and the value isn't there anymore.91089261Return after 30-day windowBetty CummerataMr. Eliza Gerhold IVFeb 17, 2026, 1:40 AM
1/5They accused me of returning fraudulent items. Never coming back.25063374App crashes at checkoutBetty CummerataJulie HodkiewiczFeb 9, 2026, 6:07 AM
4/5Good chat support. Returned product still hadn't been processed when I followed up.17064944Klarna / Afterpay split issueBetty CummerataMr. Skyla TrantowJan 3, 2026, 1:01 AM
3/5Got my points back but the agent forgot to ship the replacement.24224345Influencer code not workingBetty CummerataYazmin JastDec 29, 2025, 7:45 PM
1/5Three weeks, four agents, still no refund.13731981Missing samples in orderBetty CummerataMr. Eliza Gerhold IVDec 24, 2025, 8:51 PM
4/5Helpful enough. Took longer than I expected for a simple address change.82402701Item authenticity concernBetty CummerataKatrina JohnsNov 2, 2025, 10:00 AM
5/5Customer care actually listened. Refund processed without making me jump through hoops.33252867Allergic reaction concernBetty CummerataKip Schroeder IVOct 19, 2025, 12:26 PM
5/5They reshipped my order overnight after the package was lost. Top tier.96196908Restock alert for backorderBetty CummerataTommy KuvalisAug 6, 2025, 1:35 PM
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Properties

Customer
Name
Betty Cummerata
Email
edgar.wilderman@gmail.com
Loyalty tier
Insider
Company
—
Skin type
combination
Loyalty points
6,930
Lifetime spend
458
Last purchase
—
Skin tone
tan
Foundation shade
48W
Skin concerns
dryness, redness, acne
Allergies / restrictions
paraben-free, nickel-allergy
Favorite brands
Kiehl's, Maison Margiela, Drunk Elephant
YTD spend
1,711
App installed
Yes
App last opened
May 10, 2026
Email subscribed
Yes
Marketing segment
active
Last purchase amount
62
Total orders
7
Preferred category
makeup
Tickets
Tickets
28
Last seen
May 20, 2026
Responses
Avg rating
3.11