Lorena Cremin Jr.
dianna.connelly19@yahoo.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Helpful enough. Took longer than I expected for a simple address change. | 56071596Refund not received | Lorena Cremin Jr. |  Eula McKenzie | May 10, 2026, 12:47 AM |
| 5/5 | Honestly love the brand but the app needs a real overhaul. | 23908110Restock alert for backorder | Lorena Cremin Jr. |  Amely Pacocha | Mar 31, 2026, 4:12 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 31189626Insider tier issue | Lorena Cremin Jr. |  Leonard Waters-Howell | Mar 30, 2026, 9:55 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 19044505Missing items in shipment | Lorena Cremin Jr. |  Chaz Renner | Mar 29, 2026, 7:12 AM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 02427481Klarna / Afterpay split issue | Lorena Cremin Jr. |  Yazmin Jast | Feb 18, 2026, 12:34 AM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 80497281Insider tier issue | Lorena Cremin Jr. | Amely Pacocha | Jan 20, 2026, 8:17 PM |
| 3/5 | Decent enough. Wish there was a guided tour of the app. | 82413783Order arrived damaged | Lorena Cremin Jr. |  Katrina Johns | Jan 2, 2026, 9:12 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 43762814Birthday gift not received | Lorena Cremin Jr. |  Dr. Mandy McLaughlin | Dec 4, 2025, 6:03 PM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 80190900Gift card balance question | Lorena Cremin Jr. | Katrina Johns | Aug 31, 2025, 4:31 AM |
| 3/5 | Resolved but I had to dig for the right form. | 75316657Where is my order? | Lorena Cremin Jr. | Dr. Mandy McLaughlin | Aug 30, 2025, 1:46 PM |
| 5/5 | Got my address updated mid-shipment in under a minute. | 82929623Allergic reaction concern | Lorena Cremin Jr. |  Steve O'Conner | Aug 22, 2025, 9:32 PM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 76003794Lost package follow-up | Lorena Cremin Jr. | Yazmin Jast | Aug 7, 2025, 7:22 PM |
| 1/5 | Three weeks, four agents, still no refund. | 55040559Refund not received | Lorena Cremin Jr. | Yazmin Jast | Jul 28, 2025, 11:08 AM |
| 3/5 | Signup was straightforward. The quiz didn't really match me. | 16499570BOPIS order cancelled at store | Lorena Cremin Jr. |  Vilma Gusikowski | Jul 21, 2025, 5:09 PM |
| 4/5 | Easy enough. The shade swap took one extra back-and-forth to confirm. | 75597194Missing items in shipment | Lorena Cremin Jr. |  Julie Hodkiewicz | Jul 20, 2025, 7:52 AM |
| 4/5 | Nice intro. The routine builder felt rushed. | 21526799BOPIS order cancelled at store | Lorena Cremin Jr. |  Miss Amber Hintz Sr. | Jun 9, 2025, 2:30 PM |
| 1/5 | Spent over an hour on chat and got nowhere. | 20954420Refund not received | Lorena Cremin Jr. |  Kaela Friesen | Jun 1, 2025, 8:26 PM |