Darla Torp-McClure PhD
lee.swaniawski@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 3/5 | Slow but eventually got there. Could have been a one-message fix. | 85923592Item authenticity concern | Darla Torp-McClure PhD |  Julie Hodkiewicz | May 17, 2026, 10:08 AM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 93443370Cancel subscription / Auto-replenish | Darla Torp-McClure PhD |  Faith Hilll | Apr 22, 2026, 1:20 AM |
| 2/5 | App kept crashing during the return flow. Eventually had to call. | 37927248Missing items in shipment | Darla Torp-McClure PhD |  Miss Amber Hintz Sr. | Mar 31, 2026, 9:55 PM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 09430832App login problem | Darla Torp-McClure PhD |  Yazmin Jast | Mar 18, 2026, 1:00 AM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 58092105Klarna / Afterpay split issue | Darla Torp-McClure PhD | Miss Amber Hintz Sr. | Mar 6, 2026, 6:53 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 78439651Influencer code not working | Darla Torp-McClure PhD | Miss Amber Hintz Sr. | Feb 1, 2026, 2:21 PM |
| 3/5 | Mid. Got the refund eventually but it took 10 days instead of the 3 they promised. | 34543981Loyalty points not posting | Darla Torp-McClure PhD |  Lily Raynor | Jan 20, 2026, 4:02 PM |
| 5/5 | The Beauty Advisor recommended a moisturizer for my rosacea that actually works. | 05684433Allergic reaction concern | Darla Torp-McClure PhD |  Leonard Waters-Howell | Jan 17, 2026, 4:42 AM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 90782714Pro discount enrollment | Darla Torp-McClure PhD | Lily Raynor | Dec 29, 2025, 7:31 PM |
| 10/11 | Would recommend in a heartbeat. The samples program alone is worth signing up for. | 45279113Klarna / Afterpay split issue | Darla Torp-McClure PhD |  Mr. Skyla Trantow | Aug 25, 2025, 2:04 AM |
| 4/5 | Quick resolution, only had to enter the order number twice. | 40894958Order arrived damaged | Darla Torp-McClure PhD | Mr. Skyla Trantow | Aug 8, 2025, 7:17 AM |
| 3/5 | Fine. The agent was friendly but seemed unsure of the answer. | 15570803Insider tier issue | Darla Torp-McClure PhD |  Jacklyn Dare | Jun 7, 2025, 9:23 AM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 23501047Refund not received | Darla Torp-McClure PhD |  Chaz Renner | Jun 3, 2025, 11:55 AM |