Darla Torp-McClure PhD
lee.swaniawski@yahoo.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 43840226 | Address change after shipping | Solved | Normal | — | appbopisloyalty | 5d 12h | ○Sent, no reply | — | — | — | May 22, 2026 | - | |||
| 85923592 | Item authenticity concern | Solved | Normal | — | Chat | refundsamplesloyalty | 18h | ●Responded | 3/5 | — | — | May 15, 2026 | - | ||
| 76174931 | Address change after shipping | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | May 13, 2026 | - | ||
| 87457100 | BOPIS pickup not ready | Pending | Normal | — | Chat | samplesdamagedshade-match | - | —Skipped | — | — | — | Apr 27, 2026 | - | ||
| 99649978 | Lost package follow-up | Open | High | — | Chat | appshade-matchloyalty | - | —Skipped | — | — | — | Apr 24, 2026 | - | ||
| 93443370 | Cancel subscription / Auto-replenish | Closed | Normal | — | — | 5h | ●Responded | 3/5 | — | — | Apr 21, 2026 | Apr 25, 2026 | |||
| 22164642 | Price match request | Open | Normal | — | bopis | - | —Skipped | — | — | — | Apr 17, 2026 | - | |||
| 87595056 | Klarna / Afterpay split issue | Closed | Normal | — | Chat | loyaltyappbopis | 8d 19h | ○Sent, no reply | — | — | — | Apr 2, 2026 | Apr 13, 2026 | ||
| 63274823 | App login problem | Pending | Normal | — | Chat | shade-match | - | —Skipped | — | — | — | Apr 2, 2026 | - | ||
| 37927248 | Missing items in shipment | Solved | Low | — | — | 4h | ●Responded | 2/5 | — | — | Mar 31, 2026 | - | |||
| 15084803 | Question about product ingredients | Solved | Normal | — | Chat | — | 20h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - | ||
| 67237288 | Order arrived damaged | Pending | Normal | — | appbopis | - | —Skipped | — | — | — | Mar 18, 2026 | - | |||
| 09430832 | App login problem | Closed | Urgent | — | gift-card | 5h | ●Responded | 5/5 | — | — | Mar 17, 2026 | Mar 20, 2026 | |||
| 65127019 | Pro discount enrollment | Closed | Low | — | wholesalesamplesinfluencer | 16h | ○Sent, no reply | — | — | — | Mar 9, 2026 | Mar 17, 2026 | |||
| 29460825 | Shipping cost question | Pending | High | — | Chat | influencer | - | —Skipped | — | — | — | Mar 9, 2026 | - | ||
| 10165077 | Birthday gift not received | Pending | Normal | — | wholesalereturnsinfluencer | - | —Skipped | — | — | — | Mar 8, 2026 | - | |||
| 58092105 | Klarna / Afterpay split issue | Solved | High | — | — | 2h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - | |||
| 78439651 | Influencer code not working | Solved | Normal | — | returns | 2h | ●Responded | 4/5 | — | — | Jan 30, 2026 | - | |||
| 34543981 | Loyalty points not posting | Solved | Normal | — | Phone | bopis | 3h | ●Responded | 3/5 | — | — | Jan 19, 2026 | - | ||
| 10622086 | Influencer code not working | Pending | Normal | — | appwholesalereturns | - | —Skipped | — | — | — | Jan 17, 2026 | - | |||
| 05684433 | Allergic reaction concern | Closed | Normal | — | bopissamples | 6h | ●Responded | 5/5 | — | — | Jan 15, 2026 | Jan 21, 2026 | |||
| 90782714 | Pro discount enrollment | Solved | High | — | Chat | shippingbopis | 9h | ●Responded | 5/5 | — | — | Dec 27, 2025 | - | ||
| 33716081 | Insider tier issue | Closed | Normal | — | Chat | returnsvip | 2h | ⊘Not fired | — | — | — | Dec 6, 2025 | Dec 11, 2025 | ||
| 76479181 | Insider tier issue | Solved | Normal | — | returnsfragrance | 18h | ⊘Not fired | — | — | — | Nov 17, 2025 | - | |||
| 33540296 | Store experience feedback | Solved | Normal | — | — | 8h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |||
| 15640020 | Klarna / Afterpay split issue | Solved | High | — | Chat | fragrancebopisrefund | 3h | ⊘Not fired | — | — | — | Nov 7, 2025 | - | ||
| 39716846 | Restock alert for backorder | Closed | Low | — | returnsinfluencerrefund | 1h | ⊘Not fired | — | — | — | Oct 30, 2025 | Nov 4, 2025 | |||
| 32611437 | Cancel subscription / Auto-replenish | Solved | Low | — | Chat | loyalty | 5d | ○Sent, no reply | — | — | — | Oct 13, 2025 | - | ||
| 21818909 | Wholesale order question | Pending | Normal | — | shipping | - | —Skipped | — | — | — | Oct 13, 2025 | - | |||
| 24587411 | Address change after shipping | Pending | Low | — | — | - | —Skipped | — | — | — | Oct 8, 2025 | - | |||
| 94395247 | Refund not received | Solved | Normal | — | Chat | samplesbopisloyalty | 6h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | ||
| 82793576 | Order arrived damaged | Pending | Normal | — | Chat | wholesaleinfluencer | - | —Skipped | — | — | — | Sep 10, 2025 | - | ||
| 45279113 | Klarna / Afterpay split issue | Solved | Normal | — | refundfragrance | 1d | ●Responded | 10/11 | — | — | Aug 22, 2025 | - | |||
| 10301580 | Influencer code not working | Solved | Low | — | Social | — | 8h | ⊘Not fired | — | — | — | Aug 9, 2025 | - | ||
| 40894958 | Order arrived damaged | Closed | Normal | — | Chat | shade-matchreturnsbopis | 1h | ●Responded | 4/5 | — | — | Aug 7, 2025 | Aug 13, 2025 | ||
| 06400921 | Store experience feedback | Pending | Normal | — | Phone | bopis | - | —Skipped | — | — | — | Jun 16, 2025 | - | ||
| 98009157 | Allergic reaction concern | Closed | Normal | — | Chat | bopis | 2d 11h | ○Sent, no reply | — | — | — | Jun 15, 2025 | Jun 24, 2025 | ||
| 15570803 | Insider tier issue | Solved | Normal | — | Chat | damagedreturns | 2h | ●Responded | 3/5 | — | — | Jun 6, 2025 | - | ||
| 23501047 | Refund not received | Solved | Low | — | loyaltyreturns | 1h | ●Responded | 10/11 | — | — | Jun 2, 2025 | - |