Sara Boehm
bernie.simonis@hotmail.com
Showing 1 - 12 of 12
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Add a recommend-based-on-what-I-own feature. | 16330354Foundation match help | May 13, 2026, 7:33 PM | ||
| 10/11 | Love everything about it. The Insider program is genuinely valuable. | 09715546Wrong shade sent | Apr 6, 2026, 8:44 AM | ||
| 3/5 | It worked out. Wish I hadn't had to explain my return policy back to them. | 57631778Address change after shipping | Mar 29, 2026, 4:51 PM | ||
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 93407850BOPIS order cancelled at store | Mar 1, 2026, 9:52 PM | ||
| 2/5 | Make the chat agents actually empowered to make refund decisions. | 81547415Cancel order request | Feb 27, 2026, 5:27 PM | ||
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 51593254Wholesale order question | Jan 31, 2026, 11:36 PM | ||
| 5/5 | First time ordering and I'll definitely be back. Smooth from start to finish. | 93267353Birthday gift not received | Jan 7, 2026, 2:24 AM | ||
| 5/5 | Such a delightful first impression. Already shopping. | 18042408Where is my order? | Dec 10, 2025, 2:03 PM | ||
| 3/5 | Add a recommend-based-on-what-I-own feature. | 80058696Price match request | Oct 21, 2025, 11:48 AM | ||
| 2/5 | The refund still hasn't been processed and it's been two weeks. | 64758018Foundation match help | Sep 2, 2025, 5:08 PM | ||
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 95125086Allergic reaction concern | Aug 16, 2025, 6:44 AM | ||
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 97399251Influencer code not working | Jul 11, 2025, 10:47 AM |