Deven Waters
Verde Concierge·paige_considine@verdeconcierge.io
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Worst process I've experienced in retail. Will not come back. | 67161021Gift card balance question | Deven Waters |  Kip Schroeder IV | May 20, 2026, 2:42 AM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 32812284Insider tier issue | Deven Waters |  Amely Pacocha | May 19, 2026, 2:21 PM |
| 9/11 | Best in class. The app is genuinely beautiful and useful. | 91902052Insider tier issue | Deven Waters |  Tommy Kuvalis | May 11, 2026, 10:55 AM |
| 1/5 | App charged me for an order that never shipped and support won't help. | 19010976Cancel order request | Deven Waters |  Steve O'Conner | Apr 29, 2026, 12:16 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 52653062Order arrived damaged | Deven Waters |  Mr. Cade Senger | Mar 7, 2026, 5:27 AM |
| 1/11 | The Insider perks feel watered down compared to two years ago. | 19030635Price match request | Deven Waters |  Mr. Lonie Hudson | Feb 25, 2026, 8:24 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 18525284Lost package follow-up | Deven Waters |  Faith Hilll | Feb 19, 2026, 3:33 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 13195317Lost package follow-up | Deven Waters |  Miss Amber Hintz Sr. | Nov 6, 2025, 12:03 AM |
| 5/5 | Got my missing samples shipped out the same day. Thank you! | 31916835Store experience feedback | Deven Waters | Faith Hilll | Oct 26, 2025, 10:04 PM |
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 53958508Klarna / Afterpay split issue | Deven Waters | Miss Amber Hintz Sr. | Aug 1, 2025, 9:00 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 85210984Birthday gift not received | Deven Waters | Kip Schroeder IV | Jul 26, 2025, 1:55 AM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 72056207Insider tier issue | Deven Waters |  Ignatius Cummerata | Jul 21, 2025, 5:58 AM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 59101355Restock alert for backorder | Deven Waters |  Mr. Eliza Gerhold IV | Jun 6, 2025, 11:29 PM |